How to alienate?

Sometimes, LL prove how inept they are with one click of a button, and this – is one of those times.

Today I received an email, alerting me that I was having a DMCA claim filed against me. In panic I examined the email. Wait…[FhangV] AO Collection?? Umm, correct me if I am wrong but my store has nothing to do with AO’s. I made some poses once, but that’s it. I literally crapped myself. I’m an upstanding resident of SL, even when LL bring me nothing but irritation and strife – so this was completely out of the blue.

EMAILIMAGE

Search inventory for the object. Not found. Clear cache etc, not found. Joy.

aosearch

So, we click the DMCA link in the email. 404. Great. Copy the link instead, and viola – page loads. Read through the details and info I need to provide to counter claim this obvious wrongful DMCA ….. wait…I’m supposed to know where the object is? It’s UUID? What?!? I don’t have any of those things!?

Next, the Support Portal, bane of all basic accounts. Limited questions available to ask. I cheat a bit and omit some fields. Ask valid question about what do to with my lack of information, and ask not to be fobbed off to the DMCA page. Condescending Linden copies and pastes the DMCA page into a reply and closes the ticket as solved. Re-open ticket to say that my question has not been answered, and I was upset at being fobbed off by Condescending Linden – she did not read my ticket at all – ticket closed by Condescending after a (see solution) was posted.

Message original creator of the AO. Find out the claim was never made against me at all, was made against original creator, just the same email was sent out to the other 600 or so people who had the item at one point, in their inventory. Creator of the FhangV AO Collection temporarily locked out while he is literally searched by a member of staff. Manually.

Ticket re-opened by Condescending. ‘How do you know what the object is called if you’ve never seen it?’ – evidence provided in the shape of email screen shot. Evidence of item not appearing in inventory also attached.

Reply tells me because I know of the item at all – I still have to file a counter claim, even though this issue is nothing to do with me any longer.

In the meantime, objects like this – are available on Xstreet, with a flimsy disclaimer about ‘please ask permission before cloning’. I’m no longer surprised by anything LL does, and their recent Xstreet ‘roadmap’ and their lack of understanding and care about issues like copybotting, I’m getting so used to it, I’m barely noticing these days and it’s so sad.

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