Nothing makes a statement more than a screenshot and a comment taken out of context.
“Why don’t you stop wasting time and put in comments in the correct tickets. We filter your emails to trash. Gmails makes that very easy to do.” – Brodesky Linden
This statement was taken from JIRA WEB-2649
In defense of Linden Lab I am sure it’s absolutely frustrating when hundreds, if not thousands, of people contribute to a website like SL’s public JIRA and they have to go through and move and cleanup comments, issues reported and vandalism.
However wouldn’t it be better to just say “Your issue cannot be properly taken care of if you continue to improperly post your comments. Please make sure to post comments in the correct issue otherwise they are deleted.”
As Alton Brown says, “Even good Chef’s have bad days”.
Bad day or inappropriate? Sound off below if you like.
**UPDATE FOR AN OPINION**
Hearing various things from around the water cooler and the moral of the story is you can catch more flies with honey than you do vinegar. If you push push push people they are going to snap and say things that they shouldn’t have. Be kind when reporting bugs or requesting customer service from anyone. You can’t whine victim when you’ve been real nasty in the past. This is coming from someone who has had unwarranted horrible customer service in the past so no fan-girling here.