Many designers are approached by people who lie for free things.
If you get that all the time you may just have lost your patience with people.

its a cheat on the costumer to make a wrong 'demo' or preview or to show a retouched image of the product! it MUST be refunded.

Whether or not it had problems, there’s no excuse for the poor customer service. If he had taken the time to talk to her about the problem, come see what she was referring to and be professional about it, there wouldn’t have been this blog post.

Furthermore, I beg house creators, please show your houses/skyboxes empty! Please! I love to see how creative you all can be when you are placing furniture in a house, but it is so much nicer when I can see the quality of your work, or in this case the lack there of.

On that same note, going back a bit, I can see where he was coming from regarding being “attacked.” Yes, Kenzie could have been less hasty with her questions/comments, but at the same time it does not excuse him from being polite. She was upset at paying so much for a home that turns out to be nothing like the product she was under the impression of buying.

If your product has a demo, make sure it’s what’s in the box. If there is a problem, fix it. Any and every creator I’ve ever met has had a flaw in their work at some point – it’s inevitable. That’s why we have updates and fixes that are released. I am pretty sure that Kenzie would have been pleased to know that he was working on an update for the product and that it would be released soon. Again, poor customer service skills. But to ban someone? Honestly, now.

I agree completely with the comment above (excuse me for not searching for a name or direct quote) that LL should be involved in being able to transfer something back to the creator. It would solve a lot of problems, this being a prime example. Also, the need for a guide/handbook would be lovely! I’m a webdesigner and I believe I can work on a website, though I feel it would be so much better to incorporate it inside of SL. Perhaps a “rate my product/service” that is placed inside of SL that communicates outside. It would be able to provide instant feedback/ratings, such as XStreetSL does. I will post a comment when I have worked on this some.

I’m stopping now, but I do hope that none of what I have said is seen as a stab at anyone – just trying to show how things went wrong and ways to improve them in the future.

Christine, this topic has long been dormant and pushed off the front page and yet you keep commenting. Do you have some other agenda you would like to share with the class?

my understanding for the ban was because of comments regarding RL info about SLU admin. Good cause to cope a ban IMO!

Because there weren’t any 3D web based games 15 years ago. Maybe he meant he worked on computer graphics for game programs to play on a PC but he hasn’t been doing these types of web based builds for 15 years.

how do you know it is bull-shit that this guy is building longer then sl excist
you just say you dont know him

and sinds when we can buy a loft to rezz it up in the air in real life?
or you buy a house in rl and if you see there is a seam in the wall you demand also your money back?? or you try to fixt it?
your estate seller would be happy with you .that you demand your money back

soo please shove your stupid comman up in your ass .. as well

And avoiding a reply isn’t particularly helpful (even if you got the lulz).

I asked a question. I’m not on either ‘side’ in this. Neither Danny nor Kenzi exactly come out as reasonable, and I don’t know either of them.

But if this is how you answer your customers who ask you questions, I’m not going to do that ‘creators like to buy other creators’ stuff’ with yours any time soon (no great loss, I agree).

I prefer a couple of sloppy seams that I can fix to being condescended to. Again, I think the C word was a major mistake, although you don’t need to swear to get people’s backs up.

Truthfully ask yourself this.

I’m not saying this to knock the builder because everyone is on different levels of building. I wouldn’t pay 7500L for this if it was 100% perfect. This build just seemed really basic.

Why for the sake of llama would Tenshi NOT post something?

People seem to see things that are not there. I.E. your snarky comment. THAT is the drama I see.

So let’s muzzle your comments? No, Tenshi might not kiss anyone’s ass, but she posts everything til people get ignorant *you’re not quite there yet*

Perhaps you find out what you’re rattling off about, before running your mouth, eh?

And if that happened in real life, i would of totally asked for a refund, seriously when will some people get some common sense? Kenzie you deserve a refund that was unfair hands down.

and Ps. who-ever this guy is; learn from this and know that you will not get any repeat Business from this.. If you keep treating customers like this…. and for that matter, take your crappy shit and shove it up your ass.

And yes, I did get a ban from SLU along with Dancien and Viv. Unfortunately the ban was due to something I plurked on my private timeline regarding the forum admin’s lack of actions. Apparently, my opinion earns me a ban. Let this be a lesson.

Please note, Colleen and Kenzie didn’t even buy the exact same skybox. Kenzie wanted her $7500L back whereas Colleen’s purchase was $9500L. Do really think if Kenzie had talked to Colleen about her experience that Colleen would knowingly waste $7500L, let alone $9500L? The amount of money a person has is irrelevant, it’s just common sense.

It would be easier to believe you if Colleen had come to me saying, “Buy this messed up skybox and try to get some customer service then forward the results to Tenshi lol.” But, no. She simply said do NOT buy a skybox from this person and then shared her experience with me after which *I* suggested she contact Tenshi, not her. Furthermore, this post was written and ready to be published without Colleen’s account, hence the addendum. Which brings me back to what I said before, coincidence and good timing.

Really, the only constant between the two stories is a shoddy product and poor customer service. ‘A’ for effort in trying to deflect the issue.

P.S. Danny, I get it if customer service isn’t your thing or you feel that you are not online to serve people. But, if you want our money with a no exceptions no refund policy my suggestion would be to use some of your income to hire a customer service rep or two who *are* online to serve people. I’d fix the build first though or you’re likely to have a pretty high turnover rate.