Please note, the beautiful white commentary on the images is by Kenzie, on her Wacom.
Tenshi:
When you buy a product in SL after seeing a live demo, you expect the same exact product, correct?
Kenzie Craven didn’t get what she thought she was paying $7500L for. She did go and view the in-world demo after seeing the loft blogged at Phantom’s Republic, but what she unpacked definitely wasn’t exactly what she saw at the creator’s demo. The demo loft had a half bar and a full sauna – she did not get either of these and neither was specified as not included in the sale. Of course, once the demo was rezzed on her property the glaring prim and texture errors blatantly stood out and were no longer covered up by prim merchandise that was rezzed at the demo. Basically, theonly bits that made this build a good build were the textures.
Kenzie Craven: Hey there
Kenzie Craven: I dont wan to be rude at all
Kenzie Craven: but I just purchased your loft skybox for 7500:
Kenzie Craven: Thats alot of money to me.. I’m looking at it now and it’s beautiful but I’m not happy with it at all
Kenzie Craven: And I feel it was not worth the 7500L at all, the home is wonderful but it’s just…. not wroth that much money.
Kenzie Craven: Is there any way you could send me back my money and Ill delete this thing
Kenzie Craven: I understand what you mean by No trans No refunds, but this is kinda a big deal to me. I was saving for a home and i really dont like this
Kenzie Craven: Can you please at least answer me?
Danny Bourne: hi, I was getting ad rink
Danny Bourne: I am not online to serve you, so please have alittle patience
Danny Bourne: if you didnlt feel the home is worth the price then donlt buy it, That is why I have a demo in world. no refund , I am sorry. the Item you have bought is non transfer so I can’t do that. I am sorry. I am 100% positive IÂ run a fair and professional bussiness in sl, I have many happy clients that enjoy living in one of my prefabs
Kenzie Craven: I completely understand where you are coming from and I know that you’re probably a busy man. So I am
Kenzie Craven: But I have refunded customers when they are full satisfied with their purchase
Kenzie Craven: I’m sure you can understand that when you’ve been sold on something that doesnt look them same as it is set up
Kenzie Craven: I thought it came with the sauna parts, aswell as all the other pieces you had in there.
Kenzie Craven: I read that it was 133 prims
Kenzie Craven: It’s not 133 prims
Kenzie Craven: it’s 164 prims
Kenzie Craven: I am not trying to be rude at all with this situation, I totally understand that my comments must come a bit… rude and what not but I’m really unsatistfied about this.
Kenzie Craven: Thats almost 10K
Kenzie Craven: I will delete the object if I could please have my money back or at least 5k that would be great
[16:33]Â Danny Bourne: I donlt have time for this, you are putting things under a microscope to bitvh my ass off and get a refun, . Have a nice evening.
Kenzie Craven: Nooo
Kenzie Craven: But this is why I am unhappy
Kenzie Craven: I can just get other peoples opinion danny all I want is a refund
Kenzie Craven: Your work is wonderful but not for 7500L!!
Kenzie Craven: I would pay 2k for this but not 7500….
Kenzie Craven: Meh I hate to be annoying but are you there????
Danny Bourne: sorry, I really can’t do it Kenzie
Kenzie Craven: You say your business is fair and prfessional
Kenzie Craven: would you like to come and see the home that I paid 7500 for?
Kenzie Craven: I would love to show you how much that this is not a 7500 and why I am so unhappy
Kenzie Craven: You’re seams to your texture don’t match you’re seams on prim show and your bars around the upper floor dont line up
Kenzie Craven: It’s like a really rushed home for 7500L that’s why I’m making such a big deal
Kenzie Craven: and why I am so unhappy
Kenzie Craven: I am not trying to be rude, lemme say that because I dont want to come off as a bitch
Kenzie Craven: I would really like my money back, because this isn’t fair. This home was well disguised
Kenzie Craven: I didn’t see all the flaws untill I opened it at my sim
Kenzie Craven: I would love to show you what I am talking about
Danny Bourne: I can come over but I am not gonna refund, Anybody couls just say it, I have sold a fair bit of lofts , I know what I am selling Kenzie,
Kenzie Craven: No I can show you the pictures if you want, I would really love my money back
Danny Bourne: I know what I sold you,m I;ve worked 200 hrs on it
And I decided to bug the guy myself…
[17:01]Â Tenshi Vielle: Hello Danny!
[17:01]Â Tenshi Vielle: How long have you been building?
[17:03]Â Tenshi Vielle: I’m also wondering what your store policies are on dissatisfaction or returns, and whether you do your own custom textures
[17:03]Â Tenshi Vielle: Or align your prims by hand or by mathematics
[17:03]Â Tenshi Vielle: I also notice that you use megaprims
[17:04]Â Tenshi Vielle: Also I’d like to know what SL viewer you’re using to build on
[17:13]Â Danny Bourne: 15 years, policy is in the notecard on info, yes, both, well noticed, the latest
[17:13]Â Tenshi Vielle: You’ve been building in SL for 15 years? That’s impossible.
[17:13]Â Tenshi Vielle: Do you mean you build IRL?
[17:14]Â Danny Bourne: in other 3d game engines and 3d application
[17:14]Â Tenshi Vielle: Can you give me an example?
[17:15] Danny Bourne: No, its just gone 2 in the morning, I’m no longer working. ty for your interest, goodnight
Hrm. Chatty fellow. I gave him until later the next day to give me a better response.
This picture is from the demo – hot tub and toilet not signed and not included. Also, not for sale.
Tenshi: Well, it’s Monday. I dropped him a notecard recapping the questions I posed to him earlier, and got this as a response:
[9:23] Danny Bourne: Tenshi, I answered the questions that you came at me with origionally and i do not wish to answer anymore as i feel the reason you ask me these questions is due to a conversation between me and a customer and the questions and manor you have approached me in are not positive and/or productive. Also, you did not request an interview from me or inform me before hand that you were asking for a blog therefore i refuse to give my input or speak to you further. I am now closing the matter finally as it is boardering harrasment. Thank you, Danny.
[9:36] Danny Bourne: brb
[9:36] Danny Bourne: rl
I don’t even know what that “BRB RL” is about… I was offline at the time he sent it. It’s not like I was hoovering about. I ended up responding, “Actually, Danny, it’s not. (Harassment) That was only my second attempt to contact you, and you never did completely answer my questions. Keep an eye out on SCD, then. Thanks!”
As I also attempted to tp back to Max Mountain to obtain a copy of his Customer Service/Return policy, I discovered I had already been banned from the region – but I did obtain his only notecard from the Manhattan build. At the time of this posting, Danny was busying himself at his build area upgrading the textures on the Manhattan Loft.
Manhattan Loft – 105 prims (Note from Tenshi: No footprint included – Modify/Copy/No transfer
A true masterpiece that has to be seen to be believed.
A gem in the city, overlooking (prim) rooftops and the rest of Manhattan, the sense of peace and tranquility is so apparent in this build, without losing the beauty of a cityscape view.
The loft includes a spacious living area joined with the sleek kitchen, views over the balcony and Manhattan. Apartment style stairs lead up to a balcony bedroom overlooking the living area and Manhattan. The outside balcony holds the most peaceful feel in all the build, you can almost feel the cool breeze as you stand looking over the rooftops.
No pictures can truely give this build credit, so we STRONGLY SUGGEST going to explore it in person to be hit by the ambiance, the true WOW factor of this build: http://slurl.com/secondlife/Max%20Mountain/185/212/240
This build is also the pre-fab designers personal favourite.This build does not come furnished but items can be found at the reBourne shopping resort.
For more pre-fabs and other products from reBourne, visit us here:
For more information and contact details:
Regards,
Danny & Suite
Emleigh Westland was also kind enough to make a few inquiries as to the display model:
[12:33]Â Emleigh Westland: ohh the shelf thing doesnt come with it?
[12:33]Â S&S Wood blinds style 2: Sorry Emleigh Westland. You are not on the access list.
[12:33]Â Danny Bourne: nope, but we offer a 50% fatpack for all furnitures
[12:33]Â Emleigh Westland: oohh
[12:33]Â Object: Sorry Emleigh Westland. You are not on the access list.
[12:34]Â Emleigh Westland: the blinds dont move either? lol
[12:34]Â Emleigh Westland: or do you need special perms for those?
[12:34]Â Object: Sorry Suite Sella. You are not on the access list.
[12:34]Â Suite Sella: they do when you own them
[12:34]Â Suite Sella: grr chat lag
[12:34]Â S&S Wood blinds style 2: Sorry Emleigh Westland. You are not on the access list.
[12:34]Â Suite Sella: these blinds dont come with the build
[12:34]Â Emleigh Westland: ohh so theyre not included either? i was looking for something with tinted windows
[12:35]Â Suite Sella: we could put that in the next version of you like, so you will get tintable windows
[12:36]Â Suite Sella: when you buy the loft you get lifetime aftercare and updates
[12:36]Â Emleigh Westland: Do the doors come with it? I noticed they werent linked lol
[12:37]Â Suite Sella: yes they do
[12:37]Â Suite Sella: we also have a larger version of this loft
[12:37]Â Emleigh Westland: oh okay
[12:37]Â Emleigh Westland: does that come with a downstairs?
[12:37]Â Suite Sella: this is a nice studio size, the other is more housing size
[12:37]Â Emleigh Westland: or is it just on bigger scale?
[12:38]Â Suite Sella: its twice the size on the same level
[12:38]Â Emleigh Westland: oh
Iris: I’ll be taking the (I guess) Con position here in defense of the designer, although I have to agree with Kenzie that if I bought the loft I wouldn’t be happy either. I’ve seen the demo and I’m almost sure it uses textures that aren’t in the actual product and aligns prims better. I almost bought this myself a few months ago. Really, really glad I didn’t now.
While obviously a jackass, the designer has a leg to stand on. The product is copyable and non-trans, so even if Kenzie deleted her copy there’s no way he’d know and therefore she’d basically be getting a free skybox. He doesn’t know Kenzie, so he doesn’t know what an awesome, trustworthy person she is.
Personally, I would have given her a refund in a heartbeat. If someone’s not happy with something I’ve made, I’ll send them a refund or a different piece because I WANT people to be happy with my stuff. Apparently this guy doesn’t see it that way. I’d imagine he gets a few of these IM’s a week, if he sells that many. He’s probably grown tired of the game and wants to keep hold of his Lindens. Sadly, that’s his prerogative. As the person who makes the product, he gets to set the rules.
He doesn’t (at this time) have a refund/store policy in his picks. There’s no notecard stating store policy at the shop, either. He should have these things to make it clear that a refund will not be given, no matter how unhappy you are with the finished skybox. Since it’s his store and his work, he doesn’t have to give Kenzie a refund, although I really think he should. It’s up to him.
In the end, I guess we both agree that it’s kind of up to him but he probably doesn’t deserve your business.
Addendum note: The Loft creator Colleen Desmoulins also spoke with Danny about this build.
009/07/12 20:56]Â Colleen Desmoulins: hey danny can i talk to you a sec about the skybox?
[2009/07/12 20:56]Â Second Life: User not online – message will be stored and delivered later.
[2009/07/13 2:23]Â Danny Bourne is Online
[2009/07/13 2:24]Â Danny Bourne: hi Colleen
[2009/07/13 2:26]Â Colleen Desmoulins: hey danny
[2009/07/13 2:26]Â Colleen Desmoulins: do you mind if i show you some concerns i had on your skybox?
[2009/07/13 2:26]Â Danny Bourne: please do
[2009/07/13 2:26]Â Colleen Desmoulins: as a fellow builder
[2009/07/13 2:26]Â Colleen Desmoulins: ok wantto come over and see?
[2009/07/13 2:27]Â Danny Bourne: I am constantly improve the prfabs and it helps me when people point out their experience
[16:47]Â Danny Bourne: hi colleen
[16:47]Â Colleen Desmoulins: hi
[16:47]Â Danny Bourne: did you buy the kingsize loft?
[16:47]Â Colleen Desmoulins: yes i did
[16:47]Â Danny Bourne: i just finished the updated version
[16:47]Â Colleen Desmoulins: ok
[16:48]Â Colleen Desmoulins: what did you update?
[16:49]Â Danny Bourne: floor textures on the balconies, bathroom texrues, resized the vegiTATION AND ALLIGNED SOME WALLSÂ ANDÂ some more prims overal
[16:50]Â Colleen Desmoulins: so all the textures are now aligned?
[16:50]Â Danny Bourne: I hope so
[16:50]Â Colleen Desmoulins: hope?
[16:51]Â Danny Bourne: yes, I tried m best but I am not making my builds to put under a microscope, I build them to enjoy living in them,,so…yes, I hope you are happy with it Colleen
[16:52]Â Colleen Desmoulins: this was my issue after rezzing it and really taking a good look, i noticed that there were seams everywhere, I just thought that it was unfair that after paying 9500 I had to go align teh textures myself. i am just offering constructive criticism..you sell the builds so that means that other peopel will look closely at them because we want to make sure that what we purchase is worth the money we are spending on them.
[16:52]Â Colleen Desmoulins: If the builds were made for yourself then that would be great you would not have to align allyour textures
[16:53]Â Colleen Desmoulins: but selling them and at that price then teh textures should at least all be aligned.
[16:54]Â Colleen Desmoulins: no one is trying to bring you down or anything, I am just letting you know what I saw when i rezzed mine. It is a great idea but especially for the price it needs to be executed really well.
[16:55]Â Danny Bourne: better spend your time rezzing the latest version instead thenMore fun the re then here with me Collen ( I DO appreciate your constructive comments thought, seriously, or I would not even bother updating my prefabs )
[16:56]Â Colleen Desmoulins: wow, you’re being really defensive Danny, I dont like that one bit. I didn’t imyou to argue or anything like that. I thought I was being pretty nice about the entire issue.
[16:57]Â Colleen Desmoulins: I didnt im you tod eman my money back, I even sent soem of my friends to buy which they did.
[16:58]Â Colleen Desmoulins: taking 9500 for misaligned prims and horrible texture work is unfair.
[17:01]Â Danny Bourne: call me defensive,…you are being offensive,,even cvalling my texture work horrible, lol, , Have fun in the new version, I enjopyed making it and I hope you will like it alot also.
[17:01]Â Colleen Desmoulins: I wont be using it. Goodbye
[17:02]Â Danny Bourne: cunt
[17:02]Â Colleen Desmoulins: lol..wow really?
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Nothing says customer service like calling a paying customer a cunt.
Sadly, a person can charge whatever they want for anything that they make. Covering up prim and texture mistakes to falsely represent their product, however, is super shady. It says that he was totally aware of the flaws and actively set out to hide them. Not cool.
LOL!! He actually called Colleen a CUNT?
Seriously?
OMFG!!!
lmao.
Danny Bourne, welcome to the world of boycotted SL content creators. Enjoy!
I can’t believe this guy’s complete lack of professionalism or his bad language. Sure, no one likes to be told they screwed up, but his customer was really unhappy and there were obvious multiple issues, so a refund most certainly should have been given, sans attitude!
And as a dissatisfied customer, you get met with hostility, and immediately estate banned from the sim.
The large version SHOWED 2 floors, with great space for a work area, as well as a place for photography.. or whatever.
The DEMO was set up nicely, and the textures looked great, well.. I found out WHY – AFTER buying it *this was back in June* it was totally NOT what I had paid for.
Again, all the prims were mis-aligned, as well as the primcount and nothing came with it – now.. at the time.. there was not a “furniture pack” and Kenzie, Tenshi and Colleen all got met with the exact same attitude and unprofessionalism as I did when I spoke with him about it.
Quoting Ryker: Danny Bourne, welcome to the world of boycotted SL content creators. Enjoy!
well if the demo does not match the sale version then that is grounds for a refund.
rather like when a clothing designer retouches the ads in photoshop to make seems align and the like. really bad practice. I know of two designers that have done that and I’ve never shopped at their shops again.
There should be a running list on SCD of boycotted SL designers. Who’s with me?
for the price, everything in the loft and more should have come with it.
also if some has been building for 15 years in other 3d applications, they wouldn’t use shadow prims , the person would have baked the shadows into the textures. Its a no brainer.
I have been building for almost 6 years in SL. I would never ever release product as shoddy of a build as he did let alone charge that much.
Yes things happen and prims shift. But you go to your customer, fix it for them and also give them some money back. Just because it inconvenienced them.
There should be some sort of system set up… I think we’ve talked about this before. a SL Consumers guide… Creators can get some kinda logo to show they’ve been reviewed well.
And we as the consumer can go and look up creators, or store names, and see if we get some sort of feedback before purchasing.
That guy is a total noob. I’ve been building in SL for 20 years.
My favorite line of all of this: [17:02] Danny Bourne: cunt
I am ALL for that, Fel (even as a content creator with occasionally shoddy customer service).
Someone get on that k? Thxbai!
You know if nothing else his use of a gender based derogatory term like that to someone who treated him with respect and courtesy is enough to make sure I never buy any of his products.
He can fix it all he wants…. he can give updates all he wants… nothing but nothing is going to make his chauvinistic soul any better! Was he so threatened that women were calling him to the mat for shoddy work that he had to resort to name calling?
Yes Felicity! That would definitely work. I buy prefabs all the time, I actually appreciate them as works of art, the way this guy treats people is a disgrace.
When I went to check it out, I first had a problem with the layout of the over-all estate. It was very messy, not very well laid out (the palm trees look like a zebra was skinned and put on a tree. 200L for that? Puhlease.)
Once I finally found where the prefabs were, and the one I wanted to check out- I teleported and found the two of them sitting there, obviously touching up textures and prims– most likely to make Kenzie seem delusional and crazy with a reaction that was unwarranted.
Right away, I was unimpressed by the build. I could tell, maybe it’s my personal taste in a more streamlined look, that it was a shoddy build- most definitely not worth what it was priced for.
From the outside the loft looks very large, and spacious. The landing point was the balcony, and inside is the first floor. There is a loft area above it, but underneath the main floor, there is nothing. For 7,500L-9,500L I expect some more space than that. The textures weren’t horrible, but for the price I expected to see aligned textures, preferably no seams – I was disappointed. I’m not the Frank Lloyd Wright of Second Life building myself, but I think I did a better job at aligning the textures on my 75L bungalow than this guy – and it’s 7,425L cheaper!
I didn’t find either Suite or Danny to be wholly unpleasant, if a little suspicious with my appearance at that particular build [not unwarranted because of the negative press the loft has received in the past 24 hours]. I was uncomfortable, but I tried to be as nonchalant and house hunting as possible because I’d seen the way he had treated Kenzie, and Tenshi, and other former-customers of his the moment they mentioned a hint of dislike with something and I wished to check it all out for myself.
Again, I was disappointed with the lack of scripts- for that much money I expect a damn window tint that can open or close, and not spend EXTRA for a couple of blinds. The ‘ambiance’ textures of the skyline [not sure if even THOSE come with the loft once you've bought it] were unimpressive- the same shot repeated on multiple prims.
I don’t mean to make this so long, but overall, if I had to grade this.
Prim Work: D
Textures: B
Customer Service: F-
15 years? so he would have started in 94?
what 3d internet applications? i have GOT to hear this one.
I didn’t read it all but it’s SL for crying out loud. There are no fucking production costs. While kenzie was a bit irritating ( if you want something don’t tell the designer how much his stuff is worth! ) that guy is an idiot. He’s basically keeping someone elses money in a sense. There’s been very very few times someone has asked me for a refund but each time I’ve given it or told them to pick another product free of charge, If they were bullshitting me then maybe they’ll feel bad about it. But if they were serious then weve both one.
It disgusts me how creators are ok with disatisfied customers and proceed to screaming ” no transfer! No refund!” in their face and taking their money
My shiz is no trans and I’m still in business
Of course, refund reasons should be looked at but in Kenzies case, she pointed out how flawed the build was and as a ” professional business owner” as he calls himself, he needs to go back to that loft and fix it
One things for sure, if I ever am in need of a prefab I will not be stepping foot in his store. If he had given kenzie a refund, I would feel completely at ease purchasing from him. This I know.
( the above is my opinion on this situation but I also feel there are slot of liars and cheats out there who shop so you do need to be careful not to be giving handouts )
I didn’t mind paying 9500L for my copy, I didn’t even ask for a refund, in fact, when I asked Danny to come over and look at the texture work I had every intention of showing him the amazing align script that makes texturing builds like these a snap. I am just saying if I pay 9500l for a sky box I shouldn’t really have to go around and align my own textures and prims.
Lesson of the Day: How one four letter word can tank you.
There could have been a gracious fix for this, right up to that word.
I have dealt with some absolutely wonderful creators in world. I had one guy come to the house, and fix a swinging door on a woodstove I just bought, because it was tricky if you moved the stove. Took him about 20 min of dickin’ around to get it set.
The maker of the stove and Raven and I talked for an hour, and he popped us out a bunch of cool things from his inventory, and we all friended up.
That is how you earn customers, loyalty, and friends. If you enjoy what you do, and appreciate the people who like your work, you will make it.
I so want to apologize. I took pics at the shop. I’m so embarrassed. I edited my post with a link back.
that’s good times.
The internet was unknown to me then… I was barely in my teens, and just learning to utilize the “state-of-the-art” Windows 3.11 Business Edition OS(having depended in previous years on DOS-based versions of MS Office).
I wonder, how many times would you have to multiply the power of a 486/33 to produce a machine that could playably run Second Life… ?
Ps I also agree with iris. It just depends how you look at it. I guess if I got more ” refund me!” requests I’d prob make a general rule being ” no ” as I’d believe they were just out to get free product.
Ok, as a builder myself, I had to look. I visited the loft, to check out the quality of the build for $7500L. My overall impression was that this business is selling ‘ambiance.’ Yes, prims are not aligned, textures/seams don’t line up, but overall the effect, manhatten/raining/loft is successful. However, for $7500L, I would have gone and bought the Angolo house from Barnesworth Anubis for $1250L, and hired a scripter and/or builder with the balance to create some rain and cityscape ambiance for me. Oh and then, I would have gone shopping at Paper Couture and bought out the store. Oh and then I would have headed to Curio and picked up every fatpack I don’t already own. Oh and then I would have headed to my favorite jewelry store..omg somebody stop me.
I have bought TONs of prefabs in SL and although i would be hard-pressed to spend that kind of L$ on one I’m not surprised that it didn’t come with the artistic furnishings, I’ve learned to always assume it doesn’t unless it says it does.
That aside there is absolutely no reason for this ‘designers’ attitude or asshattery. His product flaws were hidden by the rezzed *extra* items, of course people are going to be upset. I would have AR’d him for false advertising especially if the demo build didn’t even come close to what you were given.
And sadly, since its a no trans item I’m also not surprised that no refund was offered. If he had just offered to make adjustments. Perhaps given a furniture package, i have a feeling most of this could have been avoided, instead one is called a cunt and the other is just blown off.
*sigh* and people wonder why the SL economy isn’t what it once was.
I have never paid that much for a prefab in sl I’ve paid 3k maybe 4 and they have been worth the money. The least you could ask for is for the textures to be aligned and yes for 9500L you shouldn’t have to align them yourself that’s for sure.
The fact that the build says it has a certain number of prims and that it really has another is misleading for the customers, if he’s been building for as long as he says he is, well he should know better.
o.O wow, im a builder and i dont even let that slip away, i get really anal with my builds and make sure theres no seams, or textures lookin messed up.. (BauStein) might have 5 houses atm, but their really cheep and all copy and mod, i wouldnt let any of my houses what i build look like that in the pics. i hate seams and fucked up textures.
Wow! what an asshole!
OH MY EFFING GOD!
This is why I have the utmost respect for builders like Barnesworth, Colleen, and Lordfly. I get why he didn’t want to refund it. He just fleeced each of you out of 30-39 USD. That’s a pretty good haul and a little hard to give up. I guess he didn’t realize he just gave up his entire business reputation in the process.
I went through some crappy customer service training for a utility company once, but I learned something there. Back in the day, if you weren’t happy with something, you got on the phone and told 6 of your friends. In the age of the internet, you tell over 6000. Let that be a lesson for Danny of the no longer relevant.
I build… homes in SL… I would never ever allow one of my products to go out that way. That’s very sad. What is worse is his terrible customer service. It’s very evident from, Colleen or Kenzie’s profile they are established, credible content creators even if you hadn’t been to either of their stores. He should be ashamed. 9500L is alot of money for a home. I myself would be very dissatisfied and request a refund as well.
This without question is a buyer beware.
<3 Aya
Owner of -abode-
I have one more note to mention as part of the Lesson of the Day: How a Four Letter Word Can Tank You;
Tenshi plurked something interesting before she went to bed.
5000 page views. Today.
I didn’t read the comments I just saw this guy called my girl colleen a CUNT?! ARE YOU SERIOUS?! jfkdsla;jfkds;ajfkds;a
Colleen is THE MOST talented builder on the grid- hands down- I have no problem making kissy noises all around her butt, she knows this (we are friends) however that attitude is a non-refundable, non-negotiable one way ticket to ASSHOLE/DOUCHEBAG/DICKHOLE ville. Seriously.
hahah silly boy. doesnt he realise just how much damage he has done to his business now?
Well I went to go see it, but given the fact that many people have seen him touch up the build after the negative press (because THAT’S what it takes) I’d actually like to see the modified version that Kenzi bought rezzed out, because it looks like he at least attempted to fix some of the issues… after the fact.
However, for someone charging that amount of money, and even after all his years of experience building, you’d think he’d have learned to snap to grid to avoid flickering overlapping prims, and could shell out a few bucks for EZtexture.
It’s really not that hard to line up prims. Really.
Sorry, that should have read “UNmodified version” above.
Also, yes, that guy is a douche. That is all.
Bibe is a good friend, it’s like a mom who thinks her kid can sing and pushes him to audition for American Idol and Simon disagrees, but at least I can align textures.
Texturing made simple – this HUD is easy to use, and works on all prim sizes..
https://www.xstreetsl.com/modules.php?name=Marketplace&file=item&ItemID=291485
Perhaps the money he scammed … he can get himself something to help in his evident lack of texturing ability.
Well,
its easy to help….lets bot his box and spread it around for free. its worth to be a new freebie and if he dont pay back the money to Kenzie and all the other people, he should get his lesson.
To call a nice person as “C$%T” is reason enough to me and in my eyes. Also there is a possibilty to AR that and to call concierge for help.
If this doesnt help, lets bot him and shout him and all the nice stuff. I was at the SIM to see his work for 7500L$ and i have to tell you, this guy is a shame for all other builders. Its not worth to spend any L$ there and i am sure he will get his lesson soon.
kindly regards
Hagbard
7500? apparently i need to become a “builder”. I hear they get rl cred and rl contracts sometimes too. Maybe I should box up the NSA HQ style build in Broadwater and sell that.
(National Sexuality Agency)
I definitely think the ‘Good Business Guide’ is a great idea, maybe get a group of established business owners together to get it off the ground. If anyone fancies spearheading it I’d love to help get it going.
Wow. Just … wow. This designer is either an unbelievable asshole or just unbelievably stupid. I would NEVER speak to a customer – or potential customer, for that matter – in the way he apparently speaks to them.
Ok – personal opinion – I visited the demo (both of them) after reading this and wouldn’t have bought this thing to begin with. I’m surprised Kenzie did, really … I could see the seams and prim misalignments just in the demo. $9500L for this? Nope … don’t think so.
ALSO … the toilet that’s pictured in the photo of the sauna/bathroom/whatever … has anyone purchased it from this douchebag??? If you have, please let me know … it looks a HELL of a lot like the one I made as a gift for my friends, and I’d hate to thing this jackass is making L$ from something that I made. =/
I’ve been wanting a Yelp for SL for ages. For those that aren’t familiar with Yelp, it’s a people-powered business rating site. It lists all the pertinent details like business hours, location, website, price range, etc, and then users can review and rate the business. It started in San Francisco and now accounts for up to 80% of business for some places, which is why negative reviews had sometimes resulted in lawsuits. It’s fairly new to the Austin area, but I found the hair place that gave me the best haircut of my life through Yelp.
lol You guys are stupid as hell… you have you OWN no refund policies and you have the nerve to talk shit about someone else for having that SAME policy? Practice what you preach, seriously.
And how many times does a guy have to be backed into a corner before he finally gets frustrated and lashes out? You shouldn’t have bought the damn loft in the first place if you didn’t like it…. you know damn well that non-transferable items are gonna be no refund.
YOU don’t even give refunds for that shit… so how can you have the nerve to get pissed and do this kind of stuff to someone for doing the same thing? Hypocrits!
Get…a fucking life… and stop being so butt sore because you lost a little bit of money, what did you expect him to just give you the loft for free? lol please… if that’s the case I have a couple of your items that are pretty much garbage and I hate… can I have my money back please?
I actually took the time to go see the loft, it’s nice.. of course they may’ve fixed the texturing and the flaws by now… but w/e, and the end of the day… the bottom line is… stop being fucking hypocrits and like… stop whining cause you didn’t get a free loft.. did you think you were special?
Woah, what a dicky way to act towards customers. If something happens with my merchandise, I replace and give an extra bonus for the trouble, and apologise profusely – I don’t treat them like cash cows and dirt
Yuh she got screwed for a purchase and the guy was a dick. But that was after the self appointed SL Mobsters started to hound him with questions. Instead of a blacklist, maybe a list of ‘well-connected’ people in SL not to piss off eh? The same wolves are so quick to shun a content creator, next people are going to be kissing everyones asses so they dont get the bad press either deserved or not.
It’s HypocritE girlfriend, Hypocrit(E)
Also, I’m special.
Forgive me for my typo… it’s like 7am. And how many girls do you know named Xavier?
The bottom line is, I think it’s pretty distasteful to cause all this kind of “drama” for someone based on the simple fact that you didn’t get a refund on a non-transferable item. I mean, that’s a rule that even noobies get. And the fact that you guys don’t even refund non-transferable items, makes it all the more humorous.
Okay, so maybe he had a bad attitude… but really, most of the designers, builders etc on SL do. So what’s new… not to mention the fact that you guys virtually hounded him until he finally got frustrated and said Fuck it. Sure calling Colleen a cunt was uncalled for, and in all honesty it seemed Colleen had good intentions. Tenshi is just a bitch, and everyone knows that. >.>
She had every intention of starting drama… cause let’s face it.. she’s a eDrama whore. Hell there’s a reason most people don’t even like her… and I’m not speaking for myself, I don’t know her. But everyone I’ve ever heard speak on her.. has spoken negatively. Except of course, her following of mindless dramaqueens.
At any rate… stop causing designers problems just because you didn’t get a freebie… and because they wouldn’t do, what anyone else wouldn’t do… including yourself. If you’re in the mood for giving refunds, I’ll snapshot my inventory, showing you what I own.. made by you… that I think is disgusting… and you can refund me.
I promise I’ll delete it afterwards.
Leave people alone….stop being drama whores… stop being hypocritEs…(<3 James) and seriously, seriously… stop harrassing people.
We all make choices, and he chose to handle this situation in an unprofessional “i’m just too busy and important” manner and it’s because of that ppl are upset.
Just because this is SL and we can all hide behind our computers, doesn’t give anyone the right to be an asshole. I would imagine if you went into your local radio shack or whever the hell you shop and as you walked out you were called a cunt…I’m certain that wouldn’t fly. Actually, that is asking for an asswhoopin XD.
FIrst I want to sincerely apologize to Colleen for calling her C..t. It was rude and immature. It should take alot more to be called like this and I believe she didnlt have bad intensions when she IMed me.
However, after I refused to refund Kenzei’s loft I found myself surrounded on my parcel and in IM by people challenging me in an argue over my prefabs. I got frustrated and I felt backed into a corner.
Tenshi’s post proved my suspicion that I was under attack and I don’t feel sorry I was short to her when I answered her list of questions. I have spend my life for the past 6 months in sl to try make my prefabs beautifull and showing it on a sim costs hundreds of Dollars unfortunately. Tenshi’s way of helping a friend is very rude and does alot of damage .
To everybody that stands for something without Tenshi feel free to come have a look yourself.
Sincere,
Danny Bourne
oh, my latest prefab :
http://www.youtube.com/watch?v=zD5fBVGvyYc&eurl=http%3A%2F%2Fwww.youtube.com%2Fuser%2Fmelaniekidd&feature=player_profilepage
p.s. ” if you do not like what you see, you are free not to buy it, as is anyone “
Danny,
You’re a dick. We get it. You were too cowardly to even answer my simple questions. You weren’t aware if you were under attack or not, you just didn’t want to answer my very very simple questions and have your “15 years 3D modeling” reputation put under the microscope.
Iris and I were actually going to debate this point – she in favor of your side as a creator and mine as the customer – and then the cards just kept on stacking against you.
Thanks for banning me, by the way. That was greatly preemptive of you.
Once upon a time I was a newb of about 3 weeks old. I had purchased my first land, a 512m2 plot and wanted a little cottage for it. But prefabs for 512 plots were hard to find. Then Keith Extraordinaire released his series of Celtic Cottages and I thought they were ever so cute. And he even had one for tinys! I, being new, and not knowing what a tiny was, thought it was for a tiny plot of land. My plot, to my mind, was tiny and I was so happy to find a house I liked that would be sure to fit.
I went and bought the tiny cottage and put it on my land. All was fine until I realized I could not fit through the doorway. I messaged Keith and told him that I really loved the house but the door was too small. There was some confusion as he didn’t understand why I would buy a house for a tiny and I, still not knowing what a tiny was, didn’t understand why he would make the door so small. But being the great guy he is and being the one holding all the knowledge, he figured out what the problem was.
He could have spent an hour trying to explain to me what tinys were. He could have told me I bought the tiny house and I was stuck with it. What he did was come to my land and adjust the house so it would both fit on my land and I could fit in the house and use it.
That happened four years ago and I STILL recommend his homes and his customer service. The latest person I sent his way was Isle. I’ve sent MANY others over the years.
Obviously, Danny, you won’t be getting repeat or even first business from the folks commenting here. But, also obviously, you don’t care.
Danny, if you didn’t produce shoddy merchandise, this wouldn’t happen now, would it. There are numerous erros pointed out above, you’ve treated every customer like dirt, and you had no idea of the reasosn behind the questions you were being asked. 15 Years of 3d modelling don’t seem to have made you any good at aligning prims or textures, I have a big fat zero yeards of 3 modelling experience and I can sure as hell produce products that don’t illict complaints from customers, and I treat them like customers too – they’re paying me, they get treated with respect.
I totally get why you didn’t give a refund, but this isn’t about the lack of a refund, is it. It’s about the fact someone paid 3500L for what qualified as unfinished work.
If someone sells ANYTHING for 7500L it better be damned perfect. If not, this kind of bad press should be expected.
Actually had you handled the situation well you wouldn’t have been negatively commented on…….Dick. Kinda sucks when the only one to blame is yourself huh? As a builder I am calling bullshit on 200 hours + too, I should know cause I even bother to hand align each texture to the 3rd decimal as well as painstakingly aligning each prim checking from multiple angles for gaps or other oddities. My advice to you is, grow up and quit being so reactionary to you customers, word of mouth advertising is 10x better than a page in a search. Also if you can’t handle concerns and complaints, you’re in the wrong business jackass.
“Obviously, Danny, you won’t be getting repeat or even first business from the folks commenting here. But, also obviously, you don’t care.”
Really? That’s funny… I just bought the Loft and I’m going back for the Dojo….And I would’ve never found them had it not been for this crappy ol’ blog. Spanks ya.
And tenshi… lol So he apologizes for calling someone a cunt… and you respond by calling him a dick? Wow, you really are pretty stupid.
Fortunately for him…. not EVERYONE is a mindless sheep, and they aren’t all gonna follow you and boycot him… so he can turn your negative publicity into positive publicity. Because all he has to do, when all these people come see his builds… is make sure he’s helpful and nice to them… nobody really cares if he was a dick to you… or your vag buddies… atleast I don’t. If he makes a decent product I couldn’t give a shit less… and so what if he ran off to fix some issues you pointed out, who wouldn’t? lol.
Ah good Xavier! You get the point of this whole exercise!
I recently commented this already on an article by Nika Dreamscape regarding skyboxes: many skyboxes us panoramic images on the inside, and having researched suppliers of said images for a RL project 2 years ago I can share that they need to be licensed and paid for for commercial use. Unless you make them yourself of course.
To you maybe it’s the point, Stella… but to lifeless people like Tenshi… it’s just another reason to be a bitch, and cause drama… and well, flat out harrass people… and call for boycotts. lol
No-one called for a boycott, Xavier. It’s common practice for people to pass on word of mouth experience of store to their friends, or onto blogs. Have fun reading into things and making stuff up!
The product was overpriced and shoddy and Tenshi, Kenzie, Iris, Colleen or anyone else for that matter have every right in the world to complain about it, blog about or even boycot if they wish. If the end result is that the designer improves customer service and product then great! everyone goes home happy.
First, NEVER spend money in SL that you are not perfectly comfortable losing. There are quite a few asswipes like Danny out there. Just assume that ‘no refunds’ is written in stone and you’ll lead a much happier Second Life.
Danny has every right to his no-refund policy. He also has every right to be an asswipe about it.
Kenzie has a right to ask for fixes, if not for a refund. Everyone has a right to question Danny’s piss-poor customer service.
It’s really just a frigging free-for-all.
That said, I will say this:
Danny lost me in saying that he was not online to serve Kenzie. And this is long before he was “under attack.”
If you’re a business owner, you’re a business owner 24/7. Period. If you don’t want to help your customers, stay off, come in as an alt, or have some kind of notice about response times in your profile and your marketing material. If you happen to be busy at the moment, set up an appointment to address the person’s concerns. SOMETHING.
Like many folks, I have a no refund policy on no transfer items. But if someone points a out a flaw to me (they happen from time to time, no matter how long and carefully I examine something), I fix it and send them a new copy. Or I give them their money back. Or I give them gifts. Usually all three. The input is far more valuable to me than the sale.
Hell, I once had someone point out a TINY flaw in a free group gift. He wasn’t particularly nice about it, either. I fixed it, sent out a new copy to the group, and gave the guy who pointed out the flaw some gifts.
I’m not the best furniture builder or jewelry designer in SL. I’m not even a particularly NICE person. I know that. But I have built up a decent little business by doing my best, striving to be better, being friendly, admitting my mistakes, and fixing them. There’s a lesson there.
Question: Did Colleen file an abuse report?
“Danny Bourne, welcome to the world of boycotted SL content creators. Enjoy!”
except they did.
Anyways, that’s not the point… all I’m saying is Tenshi and her followers should stop harrassing people… and stop being so damned hypocritical… like I said, they didn’t get special treatment so they think it’s fine to harrass him.
How are you guys NOT seeing this? I mean seriously.
I do feel bad that Kenzie didn’t like the build, but she… being a designer knows the ropes and knows you’re not gonna get a refund for a non-transferable item. Seriously just looks like Tenshi found a reason to be a bitch, and took the oppertunity when it presented it’s self.
Maybe that’s just my view… who knows? I’m just a consumer.
Xavier, you are on the failing end of an argument.
I did not harass him – I asked him questions once and then reminded him of them the next morning, in case he forgot, via notecard.
I really didn’t have to say much in the post above – Danny’s actions speak for himself.
Hey if you wanna go waste your bucks and buy an overpriced prefab with seams that don’t match and beams that don’t line up, just to be contrary to the SCD crew, knock yerself out. Now that we know how to get you to blow your lindens we can do it purposefuly. Mindless sheep indeed!
Awww Tenshi… that’s all you have to say? You totally harrass people, this isn’t the first time.. nor will it be the last.
And the guy straight up told you he didn’t wanna speak on it anymore and you still proceeded to fuck with him… seriously, the dude didn’t do anything wrong. I mean, aside from being a bit frustrated… but I would be too.
A failing argument. lol I’m simply expressing my opinions. You’re a bitch, that’s my opinion. You shouldn’t harrass people, also… my opinion. Colleen and Kenzie didn’t deserve what they got.. well, Kenzie didn’t deserve to be disatisfied… but, she kinda knew what she was getting into when buying a “house”. I mean, really… seriously… come on. This is just retarded at this point. You can argue he was a dick all you want, but WHO WOULDN’T be in that situation.
And where the fuck are my refunds, should I post the pics of the products I want my refunds on now?
Xavier what about the fact that he deliberately covered up the shoddy seams and implied that items came with the house that did not? Or is it just way too convenient for you to gloss over the deception in order to try and be contrary to Ten?
Caveat Emptor, Customer Service “Drama Swarms” and “Yelp”
Reading the accounts of this transaction fiasco I was struck by a number of things. First, I was amazed that anyone would make a $30.00 purchase in SL, without examining both the product and the vendor’s reputation & policies more closely. Because of the permission structure of SL and the inability to verify the return of a product with copy permissions, the Latin phrase Caveat emptor “Buyer Beware” would certainly seem to apply.
Having said this, every vendor should realize that customer service is possibly the only thing they have to sell. Buyers have tons of choices among similar products. Vendors that offer clear, consistent customer service polices and “take it on the chin” once in awhile for the sake of customer satisfaction, will reap the reward of a positive reputation that can’t be bought for any amount of $L.
While not excusing the overtly negative behavior (name calling) of the vendor, I believe it when they say they felt they were being backed into a corner. The “Drama Swarm” is a phrase I’ve coined to describe this behavior. A “threat” to a one member of the “hive” is quickly met by a stinging swarm that engulfs and overwhelms the hapless victim.
I think the concept of a Virtual “YELP” is great. Although without tight integration with SL’s commerce engine(s) and profiles it might be difficult to use. Personally, I would like to see an enhanced vendor/transaction rating & feedback system, similar to what is used on eBay. No system is perfect, but it’s clear that some type of in-world system, that makes it easier to evaluate and compare vendors would be extremely helpful.
I’m not trying to be “contrary” to anybody at all. Did you see the Loft before all this shit went down and he supposedly “fixed” stuff? I’m doubting you did… nor do I think you’ve seen it post this drama either.
Seriously from a stand point of someone who doesn’t follow these blogs or give a shit about SL critics or “sl celebrities” whatever ya call the stupid ass little crap you guys do… (yes, I was given the link to this blog by my gf, sue me.) It looks like Kenzie was upset cause she felt outted, because she didn’t get a refund… then Tenshi and her minions proceeded to harrass the guy, the guy got frustrated… the guy felt cornered, the guy responded aggressively… tenshi used that as fuel for her little drama whore blog… Colleen got brought in, Colleen seemed to have good intentions and was actually trying to help… guy still being frustrated and aggrevated lashed out and Colleen was very much treated poorly. He apologizes to Colleen, explaining that how he was feeling and why he said what he said… and Tenshi still wants to call him a dick.
Are you that blind, that you can’t see… that Tenshi LIKES to cause problems and stir shit up? :/
Well there are pics of the demo and there are pics of what was purchased. OBVIOUSLY there was deception as the demo did not match what was purchased. “Kenzie was upset because she didn’t get a refund.” Oh ya think? I still don’t understand what part of the demo didn’t match the retail item that you don’t understand.
And saying that Ten likes to stir up drama is like saying the Pope is Catholic. No shit Sherlock. How long did it take you to figure that out?
The moment I opened the blog and see the opening title.
Why do you feed into her shit, Viv? Anyways… where is the pics of the demo and the pics of the actual loft… cause all I see is some BS shot from the outside that really doesn’t show a damned thing….
Can you point me to the pictures showing how things were hidden and whatnot? please?
Hey, need to rush out, so no time to read the comments, so this may have been said before, but…
Oh my god! He used the “c” word. *Immediate* boycott! I literally *gasped* at that. Supercilious, misogynistic jerk!
I definitely think that this creator is very used to being criticized for his overpriced work and that’s why he is so dismissive and rude. As for his language skills, I would not be surprised if English was not his native language, so I wouldn’t criticize him for that, but pigheaded is pigheaded in any language.
And finally I agree that L$7500 is *a lot* to pay for a residential build. I’ve paid much less and been completely satisfied.
“However, after I refused to refund Kenzei’s loft I found myself surrounded on my parcel and in IM by people challenging me in an argue over my prefabs. I got frustrated and I felt backed into a corner.”
How do you think Kenzie felt? Maybe if you would have used proper customer service in the first place, you would have not had to deal with the rest?
Yeah, some of Tenshi’s post are self-pitying, but many, like this one are very helpful. If no one pointed out the bad, the bad would only get worse.
Last Saturday, I saw this loft. I liked it, I Wasn’t sold on the furnishings. Was going to get the large version of this, but the vendor was not set for sale. Maybe it had something to do with this coincidental blog about a refund demand+interrogation.
After reading most of this, I was going to look at the improved version, and get it. However, at the end of this, he insulted Colleen. I like Colleen, I don’t know her as a builder, never had that chat with her, but if paying customers become “cunts”, then I have to do Danny a favor and pass on his loft, because I can live up to a C word label with no problems.
No, we did not harass him. I contacted him once with my original questions and again that morning with a notecard reminder of the log from the night before with my questions.
That’s harassment? Really?
Also, Xavier… god forbid people make decisions for themselves. Calling everyone sheep (or so to speak) just makes it so much easier for you to put yourself up on a pedestal while dismissing their valid arguments, doesn’t it?
You know the idea is that when a demo is displayed of a pre fab the idea is to have a true representation of what the product will look like when you rez it yourself.
If the flaws could be fixed in the demo they could be fixed in the finished product.
And apparently he’s handing out free copies to people now. But won’t offer a refund to people who spent their hard earned lindens and bought is product in good faith.
No, but we all know how you work Tenshi.
Anyways, yeah check out those forums… lol they’re great.
And Lourdes is so right. Why be petty? If they were THAT damn hidden, duncha think they can be fixed pretty easy? I’ve had to modify just about every house I’ve bought on SL including… The Bagoloft from Colleen.
He gave me a copy because I was looking at the demo to post a 3rd party review. It was given to me so I could leave and look at it without all the furniture. He knew I wasn’t going to buy it, so it wasn’t a lost sale for him. Stop stirring shit up, Lourdes.
Xavier, seriously, if you cannot form a solid argument quit commenting.
And Nimrod, you got a copy of the build after the fact – after he began to fix the errors he’d been told about twice.
The photos are up above and you can go see the demo yourself on his land.
As far as feeding her shit…
See there’s this myth that drama is bad and everyone hates it. But the stats to every article bear out that people flock to drama like moths to a flame. I guarantee you that if people flocked to pictures of trees like they do to drama, all Ten would post would be pics of trees. Understandably, SCD likes the hits, and drama brings the hits. SCD is widely read by a large cross-section of those who live and play in Second Life and I really admire Ten’s tenacity in going out and growing that readership. I also admire her very public acknowledgement of drama = readers.
Furthermore, Ten and Iris will tell it like it is. Sometimes I disagree with them. Vehemently. You don’t see our debates behind the scenes. But I’ll give them both this — if they see that they are wrong they’ll take their chops and they won’t lie to you. They don’t post with alts, they don’t go behind your back, they’ll tell you to your face what they think of you. Thats more than I can say for 90% of anyone out there.
Coming back more to the issue at hand, I don’t disagree with them about this. The demo didn’t match the item at hand. Clearly there were things to be fixed given that he is fixing them. I think, at the very least, Kenzie is due a public apology and a new version with the points in question repaired. It would be better if he would just give her a refund. It would show he truly cares about his customers.
As far as you are concerned, there have been numerous mentions of the examples of his shoddy craftsmanship. Furthermore he, himself, has said that he is “fixing” things. The only reason, at this point, I think a person who has read this article and the comments would buy a pre-fix product from Danny would be to be contrary. Obviously you have money to burn and a need for two skyboxes. I hope they serve your needs and that you find beauty in your purchases.
I will not stop stirring up shit!!
If he can give you a free copy with just the minor flaws you found, he can give a copy of the fixed product to the people who bought it expecting it to be like the demo.
I would like to see a side by side comparison of this version he gave to Nimrod with “minor flaws” compared to the version that Jori and Kenzie bought.
Have you politely asked for an update? I’m guessing that’s a no.
agrees in both points.
its a cheat on the costumer to make a wrong 'demo' or preview or to show a retouched image of the product! it MUST be refunded.
Okay… a solid argument is what you want, then here is what you get.
#1, She obviously didn’t check out the demo fully before purchasing it, and she found some things that needed to be fixed in the actual product. I myself and I’m sure everyone else that’s bought a house on SL has had to fix prim work at some point in time.
#2 , She wanted a refund… she wasn’t gonna get a refund, the item is non-transferable so the builder himself would’ve been outted on his own work… most all places that sell ANYTHING non-transferable do not offer refunds, what makes her an exception?
#3, She obviously came to you after she felt wronged over the whole matter, you HARRASSED him… he got defensive, frustrated and felt backed into a corner. He said some things he shouldn’t have, he apologized.
#4, You are good for absolutely nothing on SL, other than causing problems, and stirring shit up. But I guess this is what you do best. How about, if you’re gonna run a blog about reviewing items or whatever the hell it is you blog about, you do it professionally, and stop being bias.. you’re a joke, you really are.
The bottom line, and my final comment is… Kenzie is petty, you’re a drama queen… the guy is still going to make his money, Kenzie is not gonna get a refund (and she shouldn’t) and your blog will carry on… all the ignorance and your knack for drama is gonna catch up to you at some point, dear.
FUCK I LOVE DOUBLE STANDARDS! http://www.sluniverse.com/php/vb/zomgwtfbbqgtfololcats/31989-poor-customer-service.html
Check that, 99% of the people were saying to be patient and wait for an update. Now 99% of people are attacking without even waiting for an update and being rude.
Nimrod, asking for an update on the build doesn’t absolve the fact that he sold Kenzie a building that was different from the demo and then gave shoddy customer service.
The demo had prim items in the way of some very distinctive build errors, obviously placed by Danny in attempt to avoid doing any real work to earn the price he was charging for the product. Sad for him. The demo WAS checked over before it was purchased.
It wasn’t different, it’s called looking closely. Why would he go through the trouble of fixing a demo and making it look nice and covering up the seams with plants, rather than fixing the original? Seems like more work than it’s worth.
Kenzie gave some chick the 3rd degree over a shirt that Kenzie put in the vendor wrong, then went above and beyond horrible customer service and blogged about it.
This is just kinda amusing. Kenzie got treated to her own variety of shitty customer service.
Politely ask for an update? These people politely went to him and pointed out the issues they were having and he replied by being a douchebag.
Yes he will make money but he will make less then he would have before this was brought to light. The internet has a long memory and people talk. The next time “Manhattan Loft” is brought up someone will remember and it will be a lost sale.
If you think I’m wrong? Shall we point out folks that have renamed and rebranded themselves after Tenshi pointed out some wrong doing on their parts?
Usually people (except tenshi) look at demos before buying a build, not google them.
http://saturdaynightwristt.blogspot.com/2009/05/customer-service.html
For someone who thinks SCD is such a crappy blog, Xavier, you sure put a lot of effort into coming back and commenting every time someone says something.
Like this?
It’s sort of like a debate.. I like debates… this is the only page I’ve seen.. is there more beyond this?
I love you.
lol@Kenzie’s blog post… wow, ever heard of Karma? kthx bai.
I would like to preface my comment with the remark that I rarely had any problem with something I bought, and in the few cases I had, I found the respective designer(s) very kind and helpful.
However… what I like about this prefab issue is that for once, the consumer side of SL gets highlighted. Whenever there’s a post about stolen works, designers clamour how hostile SL is for business, with the ability to use copybot for copying and such. The truth is: you can get copied in RL just as as well. This doesn’t make SL more hostile for designers than RL is. But for consumers, SL can certainly be less friendly than RL.
In RL, I have consumer rights. I can demand that what is in the box is what has been advertised. In SL, the designer has total freedom to say “it is no trans, therefore no refund”. Like in this case has happened.
In RL, I can try on clothes. In SL, usually not. And if they are not what I expected them to be… see above. Many/most stores have no demos, but a “no trans, no refund” policy.
In RL, when I buy something in *good faith* and it turns out to be stolen goods, at least I have recourse to the seller. In SL, LL may delete the stuff from my inventory, and there would be no recourse at all. Never happened to me, but on principle I think it’s just wrong.. as long as the store doesn’t *obviously* look shady, you shouldn’t need to run a background check on it.
And when I buy something in RL, it’s mine.. if I want, I can shatter it to pieces, dye it, hang it over the chimney, or resell it on ebay. I bet that none of the designers who sell their stuff ‘no trans’ would be willing to put up with that in RL.
Xavier = the last refuge of the incompetent.
Can’t make a logical argument with any truth behind it so you devolve into calling the blog owner a joke but then go on to say this is the only page you’ve ever seen. So either you are a liar or you are throwing out baseless insults. Either way, gigantic fail.
hello,
i wanna say a few things …. damn!
what a bitches in this blog!!
i tottaly agree with xavier…
and that he called someone a cunt … lol he was nice then! i would call her much more
and if you think it is alot of money ..then damn you fool look closer before you buy
we all know that no trans = no money back
and if she ask him nice im sure about he would look and help her out but sending a few gf to piss him more off that is harrassing
you all make to much drama about this …hell it is only sl ..you react if he have murderd someone.
he make great things and if you think not then dont buy it !!
im sure there are much more ppl in sl then those bitches here on this blog ..who do love what he make ..i give you a link
http://www.youtube.com/watch?v=zD5fBVGvyYc&eurl=http%3A%2F%2Fwww.youtube.com%2Fuser%2Fmelaniekidd&feature=player_profilepage
http://gridexpectations.wordpress.com/2009/07/14/rebourne-dojo-koi-pond-and-asian-house/
hope you will have a look
greetings nancy
oohww and for those bitches who wanna pick on my spelling ..
english is not mine first langues..
Xavier, if you hate Tenshi and Co. why do you read their blog?
You are talking only crap and you are just harassing and anoying.
Get a first life!
Or… as I stated previously, my GF showed me this blog, her friends all read this mindless bullshit… they all talk about this mindless bullshit…
Either you’re stupid or…. oh wait.
But okay, I’m seriously done with this shit now… it’s all pretty much up in the air at this point, I’ve expressed my opinions… you’ve expressed yours. (which, generally have nothing to do with this blog entry?) and it’s not even fun anymore.
IT WAS A BLAST…. I’m sure this will go on to get a billionty more posts. So ciao.. I’ll be seeing you again probably, when my GF points out some more of your ignorance.
Xavier’s post should read like this:
Oh Hai! I troll SCD constantly looking for something that terribly offends me. My GF is actually just a female alt of mine that I can say “She told me to come here” so when I act like a complete cunt I can just shove it off on her. And while I think this blog is mindless bullshit I still continuously give it traffic because holy shit I am such a dramawhore. I’m going to say I am done with this blog post now but in reality I am going to come back 3-4 posts from now so I can be all “rawr” and blame it on my imaginary girlfriend again. Oh, and you are all totally ignorant. That’s not true but I am posting that to make myself feel better.
@Nancy:
may not be your first language but you sure got the slang down…. bitch.
Shit. That was faster than I expected.
[9:14] Xavier Bugaboo: (Saved Tue Jul 14 11:10:57 2009) lol Cute post on that blog. Do you always back them bishes, or did you really just think I troll that lame ass blog?
[9:14] Dancien Graves: Both
*is writing a blog post*
hahha or maybe the post should be…Hi i go to scd to laugh at these laughable bishes that love to slander people on behalf of whiny friends. That apparently from her own blog expects better cs than she gives, priceless!
Actually, I am probably one of the least bitchy, most objective, and personally opinionated people you’ll ever meet.
And I’m perfectly honest when it comes to customer service and product quality in Second Life.
Anything I have to say is not dictated or driven by what SCD posts. What you all (you, the lot that are calling everyone “sheep” and “wolves”) need to understand is that SCD is simply the open door. Information is presented, in black and white, and it is up to us to take it and make with it what we will, whether that be in the form of comments or blog posts. While it might be dramatic, or “shit stirr-y”, I have always found it to be based in a place of truth. And I never take it as total truth until I have checked things out for myself – which I have done.
Relax. There’s nothing to worry about if everything’s actually hunky dorey over at reBourne, right?
As far as i can see, someone brought a product that was seen in demo ( and yes something was’nt included with the buy, accidents happens)
The item is no transfer, and the customer was upset that some of the quality was not to satisfactory, even in real life situations you have to give the seller adequate time to fix the situation and if you both cannot reach a outcome to suit both partys a refund of part or full can be asked for, you dont just demand a full refund, tell the person how much “you” think its worth and go running to some drama filled blogger who will “defend” you,
we can all edit prims and im sure if asked the creator would have come seen and tried to fix the issue, but having such a hostile customer in the first place demanding a refund before anything else would make most ppl hostile.
i have seen dannys work and i can tell you its of a prefectly good quality and himself seems a reasonable person if spoken to with a little respect
i certainly would not be running to drama epeens who feed of there minions for traffic and ego boosts
Omg what type of english are they teaching at schools in other countries.
omg Dancien..you totally crack me up LMAO
ty!
Ha. I had to wipe coffee off of my monitor …Dan is nuts but hilarious.
If you’re gonna post a convo post the entire thing, fucker;
[9:10] Xavier Bugaboo: lol Cute post on that blog. Do you always back them bishes, or did you really just think I troll that lame ass blog?
[9:10] Second Life: User not online – message will be stored and delivered later.
[9:14] Dancien Graves: Both
[9:14] Xavier Bugaboo: Ohhh, so you’re one of the mindless sheep! Makes sense now, I must’ve offended you. Must defend the queen bee! It’s okay, I understand.
[9:19] Xavier Bugaboo: lol BTW judging by your Real Life pic… I wouldn’t talk too much shit, big’en…. I could blog about it! *gasp* it tickles me that you would assume I have no gf and troll blogs, just because you’re a fat piece of shit that couldn’t get laid even if you bought a hooker. >.>
Word of advice… if you’re calling some a troll.. dun be a troll yourself. Secondly, if you’re gonna say someone has an imaginary gf.. uhhhh you might wanna find out a little about them… third, dude… you are fat as fuck. Jenny Craig much? D:
NOW STAY…ON….TOPIC.
wow you called him fat. that’s certainly relevant and dan, being unaware of his own body shape, must be struck to the core. i
asshole.
Awww. D: I sowwy.
Totally offended yep. Xavier, I didn’t see the rest of what you said because I decided you’re pretty much a worthless cunt and muted you. But yeah, please come back when you have some original insult.
LMAO… I can’t believe he called Dan fat. -.- Are you five? Ffs. lmao
LOL you guys crack me the fuck up…. first, you flame people… then, you get flamed… then you whine… and now i’m a “cunt” isn’t that like.. what all this shit is about? stupid.
All I’m saying is… stay on fucking topic.. anybody can rant and be a total douchebag when it’s completely irrelevant to the god damn topic.
And five… uhm, sure.. that’s it… I was in no way, shape or form showing you guys how stupid your own shit is… Nope.
Also, since we’re slamming RL photos here Xavier (you started this fun game just remember) could you explain to the class why you and your girlfriend look related?
Or should we just start paddling before we hear banjos?
OH MY GOD. LMAO
DAMMIT DAN CUNTS ARE GOOD THINGS!!!
I love cunts. I have one — srsly attached to it. Pls to not call the asshole a cunt.
kthxdrivebye
Yeah Xavier cause calling Dan fat was so on topic
Xavier has been banned.
but but but… we were having so much playing with our food
After all of this brouhaha, I want to take a moment to describe my experience with the reBourne loft product. I was not aware that this firestorm had started when I made my purchase. Yes, it was an expensive purchase and no, the product was not perfect. But, here is where my experience take a different path.
I have put together many homes in SL, done small uilding projects for myself and would say that, I am an experience shopper
I had a problem with this install in that my first rezz box was not copy and it vanished into SL thin air. I contacted Danny & Suite. They were immediate in their response, and polite. I was promptly given a copy version of the rezzer. I rezzed successfully, deleted the rezz scripts per the menu, but saw some left over hover text. Once again, I received a prompt response and a replacement for the product. Next rezz went perfectly and I admired my new loft. Suite paid a housecall to verify all was OK for me and to look over the build. We noticed a problem with a couple of textures. Once again, the issue was dealt with promptly and I was given a new buuild in a short time. This one was fine.
I felt that, even though it was too bad the rezz didn’t go perfectly, reBourne dealt with each issue promptly and professionally. I was also given a couple of gifts to make up for my trouble.
It’s a shame this has all turned into such a 3 ring circus here.That he ended up resorting to name calling was truly unfortunate and as he himself realized, is unacceptable.
With all of this anger and frustration, I thought maybe it would be useful to hear another side to this.
Oh wow, I leave for 2 hours and people resort to personal attacks and insults? =O
reBourne: Buyer Beware or Just Plain Oversight? You Decide:
http://www.rykerbeck.com/rebourne-buyer-beware-or-just-plain-oversight-you-decide/
You people can dish it out but you sure as hell can’t take it. Everyone knows Dancien is a puppet, Tenshi is just looking for a reason to complain about something and Ryker just likes attention. Now here is my photo on plurk, tell me I’m pretty and look at the blog I just posted that I actually have NOTHING to do with but I want to have say in anyhow.
Having nothing to do with the situation at hand does not mean that an opinion cannot be expressed.
After all… that’s what having a blog is about. The ability to exercise freedom of speech.
And YES. I am TOTALLY an attention whore. *will never deny this*
Avatar vanity is pretty pathetic.
I sell things. I give refunds to unhappy customers. But I think any creator has the right to have a No Refunds policy. However, there’s no excuse for that sort of language with a customer.
BUT, one counter example. Last month I bought a $L900 product from Danny on XStreet after looking at it inworld at his store. When I unpacked it, the version I got was missing one pose that was on the inworld model. I IMed him and explained that. He said he had had some mix-ups with boxes and sent me the instore model immediately. Now I wasn’t asking for a refund, just to get what I demoed. And he gave it to me. (I have no other affiliation with Mr. Bourne)
7500K for a skybox? Crazy.
oh yah dan is totally ten’s puppet. /sarcasm off
Back on topic, please, or else I’ll have to close comments. It’s tapering out into incoherence now.
i like dan, but i will say this.
so, everyone was all in an uproar over danny calling colleen a cunt, but when dan calls someone that it’s ok and funny? it’s ok to call “nice” (quotations since i don’t know colleen) people a cunt, but not someone who is debating on the opposing side? the term is degrading and disgusting and should never be used. personally, i immediatly lose respect for anyone that uses it. and to think, 10 minutes ago i was admiring how hot and witty dan was. now, i’ve just about lost all respect for him.
oh, and english is my first language, but i’ll admit my spelling sucks. there needs to be some spellcheck on this shit.
The skybox demo had flaws, if you weren’t paying attention when you looked at the demo, then it’s your own bad. Yes, the maker could have been nicer but the way he was approached was rude as well.
Does anyone know why Xavier was banned? I don’t see what he did that was any different from what most do on here.
The downside to drama-whoring is people hate you WHILE simultaneously sidling up to you for protection from your venom. So what if you have a godzillion hits a day on this blog? That doesn’t mean anyone with class or value wants to be associated with you! They merely wish to laugh at you and shake their head to see how low do you go today. As for the alt thing – yeah, when you fuck up and ruin your main avi’s reputation badly you start writing and conducting business under alts. Ain’t that right, Ten?
I would like to state a counter example as well, and not just because Danny is a friend of mine.
I purchased the Manhattan Loft a couple of months ago from Danny after seeing it on XStreet and he (and his partner Suite) gave me excellent service after I had some troubles with the rezzer, just as what you might expect when you pay for something in that particular price-range.
I do have to admit I hadn’t noticed the texture seams untill now (but that’s because I hang out more in my garden than in the air
) and I agree they DO require some more work.
Also calling Colleen a C..t wasn’t quite professional to say at least, but what the hell…!!! If it was me I would probably throw out some strong language as well if everybody was jumping on me in, what I presume was, a relatively short time-span.
James is special.
Timmy O’Toole/Ofelia Laval, thanks so much for coming to SCD and proving once again the integrity of your magazine.
Actually i find Tenshi a doll, I’m not a mindless sheep or bee or whatever analogy you want to use. I call her out if I have a problem much like she does. Don’t mistake passion and a penchant for not holding her tongue for just a random jackassery or a nasty disposition. I love how people like Xavier who admitted never meeting her “knows” her so well from hearsay and of course anyone who has been a dick bag and gotten slammed for it isn’t going to like her lol. The other thing that strikes me as funny is all the venom laced comments about her venom laced comments. Do everyone a favor and go wash the sand out of your vaginas.
Here’s my 2 lindens:
1) Kenzie should have first requested that reBourne come and fix the bad textures, before requesting the refund. Buyer’s remorse alone does not justify a refund on a no trans item. The problems were fixable and she should have first demanded they be fixed. and when they were not, then asked for the refund. And she deserved a refund because what was shown and what was delivered are clearly different.
2) ReBourne should never have sold something that is so clearly defective. Before boxing for sale, he should tp in some friends to see the glitches he might miss because he’s looked at it too long and fix them before selling.
3) That many of the worst glitches were covered by furniture implies that he was aware of some of the problems and knowingly sold a defective product at the exorbitant price of L7500.
4) If there are differences between the demo and the delivered product, that should result in a refund no matter what the permissions are because that is deceptive advertising.
5) Anyone whose customer service is so rude and vulgar deserves the shitstorm that comes down on him.
6) The involvement of SCD in this controversy and similar ones is the direct result of the lack of any other recourse for bad service and fraud in SL. People cannot go to the Lindens for recourse and through design or default, SCD has become the place where people who feel cheated in SL go for help.
7) Here’s a personal story. I had a friend who was threatened with a phony DCMA by an established skin maker and was being intimidated into taking down her skin – certain that she would be disadvantaged as a Chinese citizen and non-native English speaker. I did not know how to help her and wrote to Tenshi, explaining the situation, even though I had never talked to her or met her – just read SCD. Tenshi gave helpful advice and contrary to all your biases, she did not write a story because my friend did not want her first foray into skin making to be a drama. So…clearly in my experience, Tenshi does not troll for drama – it’s brought to her. She also honors requests for confidence, even when that means not telling a story.
I started typing and then realized my post was too damn long……….
To keep it simple. I don’t know Kenzie but she’s always been polite when I’ve seen her at her store. Don’t know Danny and have never bought any of his items that I know of.
The store owner has his policy which is his right to enforce. Sucks to be out of 7500L but that’s the way it is. Not everyone has the same sense of “fair”. To him he set out a demo and made the object copyable with a warning of no returns and that was his idea of “fair”. IMO the best way to fix the situation would be for him to fix the problems in the build and send the update. If he can’t fix them then he should return part of the $Ls because even he admited that there were issues.
Calling Colleen a “c*nt”. I could see how he would be offended after getting lectured but she didn’t cuss at him so he was way out of line.
and this is why they call you Cajsa the wise. Great post Cajsa
I have seen comments here that said I was brought in and implying Tenshi went looking for people. I have to say that it was not the case. After my conversation with Danny I contacted a good friend of mine and told her never ever to get that skybox. She asked me if I had seen Kenzi’s account and that she thought Tenshi was writing about it.
That is when I immed Tenshi, I had already started writing about it, I showed Tenshi my conversation, she didn’t ask for it. Casja is right if this was not placed on SCD then Danny would have gone on acting stupid to anyone who pointed out his lack of proper texturing/building. I don’t care who says we can edit prims ourselves etc etc, point is, if I am paying 9500l for a skybox then I should not have to align textures myself.
What was even more annoying was that when I asked Danny if the textures were lined up he said “I hope so”.
I just wanted to say to Kenzie, Colleen, and eh even Tenshi. *hugs* This guy is really jerky and he deserved to be called out for his crappy service. My hope is that everyone goes back and leaves a comment where it counts on Xstreet, informing future buyers of his “customer service”. Frankly, I don’t care if this was a white box. The behavior of the creator was in poor taste.
*Nice post
<3 again
Aya Liotta
-abode-
I think the thing that upsets me the most about this is the original post made by Kenzie. When I read the logs that she posted it appeared that Danny was very calm with her and did try to explain to her the no refund.
Danny Bourne: you;ll be the first one I am gonna sent a new version as I constantly update my prefabs
Right there he clearly told her he would update the Prefab but she refused and just demanded her money back.
Kenzie Craven: I dont want it anymore after I’ve seen it
Kenzie Craven: at all
Kenzie Craven:
Kenzie Craven: It’s really not my style it’s really not
Clearly she had changed her mind all together, this doesn’t mean she can’t change her mind but it doesn’t mean the designer has to refund her at all.
I’m sure that all designers recieve many attempts from customers to get their money back.
I agree that if the demo didn’t look the same as it did in world he should fix it or refund the money. I don’t think in his original interation with Kenzie he was rude at all.
What upset me the most is this:
I should known not to buy from you when you had RP limits and gorean rules
This was in the post that Kenzie made, which clearly has ZERO to do with her issue. This in my opinion is a flame and a discrimnating statement. Like “Oh I didn’t get my way so I’ll just trash you.” That one statement alone undermined the ENTIRE credibility of the post.
I do agree that he should not have called Colleen a cunt, that’s just plain rude. In this same statement after reading Kenzie’s post I can completely understand while he was on the defensive.
While I won’t ever buy a prefab from reBourne – mostly because I won’t pay $7500L for a prefab, I won’t ever shop at Kenzie & Co. either. I’m a roleplayer, whether it makes me a dork or not.
For the record, there wasn’t a single mention of anything Gor in Danny’s profile either.
If you can’t beat it…join it.
Maybe this brings an even bigger question that should be presented to LL.
Is it possible to add a feature on permissions? For instance, my items are no transfer, so ppl can’t pass them on to anyone else BUT the item can be transfered back to me the content creator.
Yea I know that raises a shit load more questions and concerns…but it would be nice to see. Would certainly help the refund policy.
I have recently had my complete and Land scape created by Reborne.
I found Them totally in controll of the product they delevered to me and am still exploring the amazing atmospheres it has created.
A pleasure to work with, Totally professional.
I agree Hybrid. One would learn real quick whether someone even wanted to consider refunding you at all.
yes, I mean I have a no refund policy and ppl claim to accidently buy things all the time. I’m sure some of those cases are sincere and im sure some are just scammers…but I always try to do my best to make the situation better. But, it would be much easier if they could return said wrong items back to me and I could just refund the money….no harm done.
July 13, 2009 at 10:36 pm
Felicity Blumenthal
There should be some sort of system set up… I think we’ve talked about this before. a SL Consumers guide… Creators can get some kinda logo to show they’ve been reviewed well.
And we as the consumer can go and look up creators, or store names, and see if we get some sort of feedback before purchasing.
++++++++++++++++++++++++++++
I like the idea but I can see it dive-bombing after the butt-hurt complaints that come from criticism. Also valid concerns about those trying to work out their own personal vendettas.
I had a sort of yet not so similar experience with a totally different store in SL in the beginning of June… I went to a place that not only sold their prefab houses but also rented them… now the rentals werent labeled as demos or viewable, but I was able to take a look at them with the help of my camera. And I fell inlove with this cute little red cottage with a built on deck off the back, perfect house for my little pond! So while looking at the… what I am going to call demo from now on… I noticed that the house had a living room and a bedroom with a door to the bedroom. It was so adorable I loved it. It just so happens that It was also my RL birthday weekend and I had been given some L$ as a gift from my friends… so I took my 500L and went down and bought me this house I loved… took it home and rezzed it… just to find that there was no wall making a bedroom and livingroom, but there was a door for it.
I thought maybe the rezbox got funky on me so I derezed and rezzed again, nope same thing. So I IMd the creator and asked if they came with a wall, she said no, we change walls all the time for our renters but the instore products do not come with them. Still confused as to why there was a door in there I expressed my concern. I told her honestly that I had spent my birthday gift on a house I thought was complete to find a house with no wall to make bedroom and living room… but a floating door. I expressed my concern that I felt my 500L was a bit wasted. She got mad and told me that I should have IMd her and asked HER if it included the walls. She did offer to come build me a wall, I declined, because I build as well and I have the same freebie texture she put on the inside walls so I could just build my own wall.
I think she muted me after that, Im not sure. I didnt ask for a refund, I wanted her to put a wall in a house and send it to me, and MAYBE put it in the advertising. I havent been back to the store… I sulked for about a week about my missing wall, thought about IMing Tenshi about my measly 500L and how I felt mistreated. Decided not to. I will say I am now using the house and thanks to a very cute “dressing screen” I made to break up the one big room (with a floating door) I have a nice living space.
My problem was I may be a content creator in SL, but im a starving one, I know my stuff isnt great, I dont have any store policies, I give refunds and gifts when needed. I dont work to live in SL. So my 500L as small as it was to most people… was a lot to me and I felt ripped off. Maybe I was, maybe not. Its easier to eat 500L than 7500L or 9500L, I wouldnt have spent that much on it.
I feel for you 3 who bought and were abused and got a misrepresented product, and if you wanna come spend 149L on my builds, Ill give you a refund on all of it if you dont like it, its not that great, so you prolly wont like it. lol
Have a good day!
uhmm..
Tenshi “Timmy O’Toole/Ofelia Laval, thanks so much for coming to SCD and proving once again the integrity of your magazine.”
what magazine? Since I am not aware of who these morons are.
Alura:
Ill comment to you because it’s actually REALLY funny. Some friends and I were talking about his RP LIMITS AND THE FACT THAT HE WAS A GOREAN RP! It said “I dont have to ask your Mistress/Master if I need to discpline you or not. Secondly… I dont care if you’re a roleplayer. If you READ my blog you see that I myself RP when I am bored. I know what rping limits is, you tard. I also know what gorean is. Been there, done that. I’ve seen people and have friends who roleplay MANY different types of RP. I’m not judging danny based on the fact that he likes to rp. I am JUDGING HIM because if he’s a Master/Mistress, or if he deals with people who roleplay in those worlds. We all know what they are like. All I have to say to conclude this message and Alura, I’m sure you will get this. GOD MODS AND POWER GAMING
If the man didnt want to refund me OH WELL I’m over it. The fact of the matter is he went out and was selling HORRIBLE builds. Not just for 1k not 2k… for 7500L. The fact is … that’s almost 30USD… I expected better qauilty than what I got. Everyone is right that disagrees and agrees. Next time I will check the demos with a microscope and next time I wont be so stupid to buy a 7500L from anyone else but those I trust and know personally. But in my business I would refund a customer who was that upset with my work. I would because if that happened to me (like it did now with this house) I would be pissed! Just like IRL… if you’re not truly happy with the product return it. I wasn’t truly happy with dannys work and I thought others should know. I do blog about fashion and home.
Anyways I’m out of town with family. Ill be home soon to stir up this little post. Thanks Collen and Alura Fiona for replying on my blog. Sorry!!! I’ve been outta town and Ill comment more
I just find it funny how people are commenting about roleplaying and they’re going to boycott my store because I talked about his “gorean lifestyle” Give me a break. Seriously… find something else to boycott me for. As I said again Alura. I dont discriminate people against their lifestyles. I wouldn’t want someone doing it to me for rping in CD. I wouldn’t want people harrassing me about smoking. I wouldn’t want people judging me about playing on the computer all God damn day. That’s all I gotta say
Do you sell silks? No? Then fuck it. It’s not like Goreans buy anything anyways.
Oh yes, How come I didnt get an update? Like danny said he would send me?? I never got an update, I saw he told Collen to wait for the update or something. Does that mean it’s not out yet because I mean… I brought him to my house to fix it and he left saying I was “Bitching” Now sir. I want you to fix what you have created, please
Anywhoo!! Thanks again everyone who saw my side and I hope no one makes my mistakes, lol. Cause it really sucks…
Here is how this whole thing could have been avoided by the way kiddos.
Danny: Oh, I am sorry something is wrong with the product. Let me come over and fix it for you
End of Story
Dancien <3 I have fallen in love with you… I giggled so hard. (Again, I’m just a fun loving girl, I dont hate… I love all sorts of peoples! makes the peace sign and holds up a lighter!) I’m sure Alura is going to take offence to my msg, rofl. Don’t take offence.I’m just being silly!! IM STUCK IN THE BUSH OF ATTITKOIN! (If that’s how you spell it!!! DIAL UP AND ALL !!! I can’t even see what I’m writing… it’s so slow. Later gators)
Oh hayellll no. That bastard called Colleen a cunt? What a fucker. WHAT. A. FUCKER.
Totally banned.
Grrr @ Dancien….That’s a kinda dumbass generalisation….I RP in Gorean sims…I still shop and buy “normal” things. And there’s more to Gor than those fuckass annoying little silk zombies…don’t tar us all with the same brush….kthx.
oke all!!
i hope you all will read the post from Alura ..cause she is sooooo totally right!!
and kenzie can you also fix what you have created here??
when he have fixt a update??
if your anser is no ….then he dont have to fix a update for you
and i think you are not a fun loving girl kenzie
becouse what you do to danny is no fun…
but i guess you think it is fun ….that would make you a totally bitch..
and dancien ….when kenzie hade tolt there was something wrong ….then danny hade said that yes …im positive about that .
but kenzie ask her money back with out asking if he could help her
I briefly considered getting together a band of people equally incensed by Colleen getting called perhaps the dirtiest word in the English language and charging at this uncouth fellow with pitchforks and such. Sadly, I doubt this would be as awesome as it is in say…cartoons, lol.
But in all seriousness, I can understand feeling “threatened,” but there really is no excuse whatsoever to call someone who just spent an enormous amount of money in your shop the c bomb. There just isn’t. I’m sorry. Even if the person had spent 20L, or no lindos whatsoever, it’s just unbelievably rude and indicative of the lack of respect for one’s customers.
Colleen is one of my favorite people and I always go to her shop first when looking for furniture because of the excellent customer service she’s always given me. Whenever I had a question or a problem (and really it was me that was the problem, not her furniture!), she was very attentive and always made sure I was happy and taken care of. It’s this kind of care for one’s customers that will always keep me coming back.
And *this* kind of care makes me just shake my head.
@Jori: Ofelia Laval runs ROLE magazine and saw fit to come here and rip on SCD under a fake name. Let’s take a moment of silence for her self respect.
Actually… I did ask him to help me Nancy. He came to my house and tp’d out.
This is a real witch hunt and reBourne really isnt deserving of this. I bought a home from danny and suite and i did have a couple of problems rezzing however they were really polite and helpfull, tp’d over almost instantly and fixed the problem with a smile, Danny even went so far as to terraform my land below around a prefab he hadnt even created, for free. They also gave me a cuddle palm tree for free for my troubles. I approached him in a way asking for a help not demanding my money back and he was more than willing to help. Kenzie went with a ” i get a free loft or im slating you on my popular blog” attitude, and i dont blame him for not helping her when she starts getting her friends intimidating him in IM. He seems a really honest guy whos now being burned over 1 customer who changed her mind due to it not being her style
Kenzie Craven: I dont want it anymore after I’ve seen it
Kenzie Craven: at all
Kenzie Craven:
Kenzie Craven: It’s really not my style it’s really not
Which designer in their right mind would refund someone on a no trans object because they changed their mind on style? And when that line didnt get a refund, she started picking into the build on some really small issues (which im sure if she had asked, danny would have helped fix). Its ok for Kenzie to practice the ” No trans = No refund” but when the shoes on the other foot?? Nope.
Also the demo is exactly the same as in the vendor. Ive seen both (before this whole thing happened) and its stupid to try use that as an excuse. They come from the same rezzer box. Why would someone spend so much time on a demo and then put a crappier version in the vendor? thats bs, it takes almost no effort to put it in the vendor. Also, none of these issues that Kenzie pointed out were “covered up” by furniture, thats pure bs too. She just didnt look close enough and is now throwing her toys out the pram.
The whole him calling Colleen a C.. was bad ye. But i feel for him, he had people cornering him, intimidating and its clear they touched a nerve, made him suspicious. I dont think Colleen was approaching danny in the same way as kenzie and tanshi and it seems dannys realised that after, and hes apologised.
The build is Modify/Copy/No Trans and any person with half a brain would know that that means no refund. And even if Kenzie didnt, it says so in the notecard you get inside the info notecard with the loft ( before buying ). If youre gonna spend that much then maybe spend a little time reading up about it?
As for editing the build, hes really damned if he does, damned if he dosent. If he edits it, hes accused of changing what kenzie saw, if he dosent then hes accused of being a shoddy builder happy with a build with mistakes. Same with replying to Tenshis intimidating IM, if he dosent reply hes being rude and if he does then shes going to forever hound him until he slips up. geez poor guy.
Couple of other things… the bar and sauna are included so idk wth youre on about. The furniture isnt no, but many builds dont come with furniture, you accept that.
Also:
Kenzie asked danny to come see the build, not to repair it.
When Tenshi asked danny to answer the questions she put to him, he already had :S
Tenshi has missed the mension of an aditional notecard being in the info notecard.
The permissions of the loft are on the vendor picture ( and if you really dont know, you can just ask right? )
To quote iris ” I’ve seen the demo and I’m almost sure it uses textures that aren’t in the actual product” – rubbish they are the same (why put in the effort on a demo when its so easy to copy to the vendor)
To quote iris “He doesn’t (at this time) have a refund/store policy in his picks.” Does he have to? I dont for my business. His store policy is in the notecard.
For everyone to get in such an uproar over him calling Colleen a C ( yeh bad we know ) and then turn around and call him names? including Tenshi “Danny, You’re a dick”… hardly a moral high ground.
To quote Tenshi again “The demo had prim items in the way of some very distinctive build errors,”. This is false. Would love to know what specific prim items and where. Even so, Kenzie never origionally said furniture was covering it.
To quote Tenshi again “The demo WAS checked over before it was purchased.” Can you say for certain how thourougly?No because it wasnt you.
To quote Kenzie “Some friends and I were talking about his RP LIMITS AND THE FACT THAT HE WAS A GOREAN RP! ” His profile says nothing of gor. The only mention of rp is calling 1 of his picks “RP LIMITS” which contains nothing to do with gor.Even if he was gor, what does this have to do with his builds? (scraping the barrel i think)
To quote Kenzie about dannys profile “It said “I dont have to ask your Mistress/Master if I need to discpline you or not. ” This is a COMPLETE LIE. His profile says “2. I will NOT send an IM to your Mistress/Master if I have a problem with YOU. Speak for yourself.” Nothing on discipline. Stop stirring (and isnt that comment off topic? struggling to hold your argument now so youre resorting to making up things about his profile and life).
To quote Kenzie “Ill be home soon to stir up this little post. “… says a lot. This only feeds my suspicions that this has been so fueled for hits on the blog.
The reason i put so much effort into my post is that i (like others) believe this is complete rubbish. reBourne have some amazing builds and their customer service has been so great (except the 3 people who happen to have access to a powerful blog). It is so unfair on them and their business.
As for the mistakes Danny made: Can we all honestly say weve never said something weve regretted when being pushed? Just sad that he happened to say it to who he did.
“Let he who is without sin, cast the first stone”. Kenzie listen up.
DOWN WITH TENSHI!
DOWN WITH TENSHI!
Come on, you sheepish minions! Let’s go! Rally up!
*gets pitchforks and whatnot*
…Anti-Tenshi fans are absolutely crazy obsessive.
p.s. Tenshi. Stop being such a drama whore. >:O
You’re taking attention away from the real matter at hand!
Like Dancien being fat! And Colleen being a cunt!
YEESH.
How dare you do such a thing.
Danny did not answer my questions. I posted what he had said to me in its entirety.
It seems to me that there are some commenters missing key parts in the story and simply going off on a tangent.
short answers….but answers all the same
[17:01] Tenshi Vielle: Hello Danny!
[17:01] Tenshi Vielle: How long have you been building?
[17:03] Tenshi Vielle: I’m also wondering what your store policies are on dissatisfaction or returns, and whether you do your own custom textures
[17:03] Tenshi Vielle: Or align your prims by hand or by mathematics
[17:03] Tenshi Vielle: I also notice that you use megaprims
[17:04] Tenshi Vielle: Also I’d like to know what SL viewer you’re using to build on
[17:13] Danny Bourne: 15 years, policy is in the notecard on info, yes, both, well noticed, the latest
how long have you been building > 15 years
what are your store policies > policy is in the notecard on info
whether you do your own custom textures > yes
align your prims by hand or by mathematics > both
I also notice that you use megaprims (not a question) > well noticed
what SL viewer you’re using to build on > the latest
and if i was faced with questions firing at me like that, i wouldnt disclose further info on my rl job either, and hes not obliged to (cos lets be clever here and assume he means 15 years building experience in rl ey?).
“Stir up this post” is meaning to actually sit down and comment on some of the replys that people are saying to defend my case. I’m not sitting here calling danny down. I’m sitting here writing that what he is doing is wrong. Was I stupid to go and buy a house for 7500L and then change my mind because I feel that a house for 7500L that didnt have linded prims, that didnt have textures alinged made me feel altogether stupid. The whole house to me seemed half fassed and an easy way to make a buck. I wrote on my blog and I let tenshi know about this “wonderful” product because I feel people have a right to know. I’m not trying to be a bitch to Danny. Danny is a very nice man, but what I do know. Is like I’ve said before if you cant fix something you should refund. The house was beyond repair and has Danny yet to send me the new update of them home? No he has not. Has danny offered to help me in repairing the home?? No he has not. I did it myself. That fact for this post is people should over look all details on buying things in SL because this is disgusting. Don’t sell homes if they’re not worth the price is what I am trying to say.
I never meant this interesting story to make people get so overly worked up about it as I read some of the replys. I just wanted people to know… how much people are so quick to make something without really working hard on it. Then selling it for 7500L and calling it a master piece. The internet connection is bad but 
Hope having one is having a blast
This blog is lacking in integrity and focusing too much on personal attacks and drama. If you had a problem with the build, then post a more informative article on why the build failed, not copy and pasted the whole conversation that borders on blackmail. I understand this is a blog, but not only does it expose the creator’s pitfalls, it moreso exposes the bloggers’ bad attitudes.
I do not condone bad builds, and I do not condone anyone being called derogatory words, but Colleen had no right to jump in the drama and so did Tenshi. It was a matter that was between Kenzie and Danny. The most logical thing for a customer with half a brain to do was first ask Danny to fix the issues she was having, not march up to him with a ‘I want a refund’ sign.
It’s really pathetic and unnecessary when people jump in just to be in the drama spotlight. I’ve lost respect for this blog a long time ago, but I come here for entertainment. You guys thrive in drama like no one can.
Thank you for posting this. My girlfriend was hellbent on getting this prefab and was planning to stick her virtual leg out on virtual streets to raise the lindens for it. We’re currently standing on the sim with Danny and his fiance Suite, who is being really sweet to us at the moment. I can’t believe it costs so much and nothing comes with it but the building. I would’ve bought it blindly without knowing the facts.
Then again he just gave me a prefab for my birthday so he can’t be all that bad.
You Say hello… I did not JUMP in. I spent my money there 9500l to be exact. Not even knowing that Kenzi had contacted Danny or had an issue with him I immed Danny about concerns I had. I did not ask for a refund, I did not even ask him to fix it. All I wanted was for him to come and take a look at what I had found. When ever I buy a prefab I always expect to do a tad bit of fixing , but the prefab I bought it was insane, it seemed to me that Danny did not even bother to attempt aligning he just covered everything with shadows on Prims.
Again, I am saying paying 9500l and having to do all that work was not fair and I just wanted to show him so he could go back and fix it. The first time I contacted him he said he wold be ready in an hour. I waited that hour and nothing. I had to contact him again. He never showed up then either but told me he fixed my concerns…oh really? how could he he didn’t even know what my concerns were.
You are condoning bad builds because you are saying I have no right to tell a builder that the build I purchases..was um not so good.
It’s funny. Over at SLRevolution, people, including me, have criticized the writer for NOT contacting the person who is the subject of one of their stories before publishing and over here people (not me) are criticizing Tenshi for contacting Danny – and harassing him. The demands change, I guess, depending on who is telling the story on whom.
Actually, the proper action when you are writing a story is to contact someone and ask them about the situation and get their response and try to verify the story instead of pulling it out of the fumes of your overheated imagination. That this bit of journalistic Standard Operating Procedure is called harassment is indicative of the thought processes going on here where reason and logic are displaced by loyalty and allegiance.
However, blind loyalty and unquestioning allegiance does not make for a good friend. A good friend is willing to tell their friends when they mess up and does not play the fool defending indefensible actions.
These are the actions I think are indefensible:
1) Using furniture to disguise flaws in the demo. See that is the scam, the fraud. The flaws are hidden so what is sold is not what is seen.
2) Calling a customer a cunt.
3) Since he is selling a product that he advertises deceptively, he should refund. If he had no furniture hiding flaws, I would say she is out of luck – but he did hide the flaws which shows he knew they were they are that he intentionally tried to deceive customers. There is not other way of interpreting those facts.
I have to say, we had a pleasant experience with the 2 owners. I am not a builder or anything, but i also see nothing wrong with the structure itself. A bit pricey yes, but they will also work with u on pricing. I dont know but we need to all be supportive here for other artists. You get more with Honey then vinegar. All i know is that i was provided with pretty good cutomer service and and bvery happy living in it =)
I’m not about to get into a never-ending argument on a subject I know little about, but I can add my 2 cents from my own experience with Danny Bourne and the Manhattan Loft.
I saw it on a blog this morning. I’m not that big of a reader before I eat breakfast, so I skipped past the mention of negative press, and on to the screenshots of the place. I’m tired of feeling claustrophobic in skyboxes; even those with windows give you an essence of being “boxed in” – at least the ones I’ve seen, and since my girlfriend and I were looking for a new place, I thought I’d go check it out myself.
As a n00b, I don’t know about seam lines or the other little bits and pieces that go into building, but I know what looks good, and to me, I was in love as soon as I TPed in. I’m not one to criticize another person’s work when they can do something I can’t, so I try not to. Occasionally I’m pulled into it if I see what I consider to be bad textures, and I’ll think about how much I hate it, but the point is I can’t do it.
Yeah, the price is steep, and maybe they should lower it. I discovered through the dozens of sales this past weekend that If You Lower It, They Will Come, but after actually talking to Suite Sella (and later, Danny himself) she seemed open to hearing the honest opinions of the people I was with.
I found them both to be pleasant, and I’m personally really excited to both have the place and to be sharing it with people I like spending time with. Danny also offered to come over, should we find any problems in rezzing it. I’m sorry others had bad experience with them, but as of yet, we haven’t.
@ You say Hello, I say GOODBYE:
I just want to clear something up. The good friend that Colleen mentioned in a previous comment was me. I had heard Tenshi was planning a post about Colleen’s exact issue and I informed her as such. She did not “jump in” on anything. If anything it was a matter of coincidence and good timing. She didn’t even know this issue existed outside of her own experience. And let’s get real, there wouldn’t be a post at all if Danny had conducted himself differently, so let’s place the blame where it belongs.
Now let’s get to the “had no right” part. As a paying customer, Colleen had every right to air her concerns about a product she purchased and the service (or lack thereof) she received. Alternately, it’s the same right every consumer has to sing a product’s high praises.
I think all too often the collective power of the consumer is underestimated or altogether ignored, especially in SL. We have our voices and we have our dollars – she used both. Taking it even further, she wasn’t even doing it in her own self-interest. Rather, she was trying to help a fellow builder, and after we all saw how that went, her fellow consumers.
You can call that drama. I call it ‘word of mouth’ at its finest.
This is turning really ugly. What is the best resolution for this? We can all keep going back and forth but I don’t see anyone really winning anything.
Best resolution? Danny refunds Kenzie (hey, it’s less than $30, right?), Kenzie acknowledges that she might have made a better approach to Danny and takes more care when shopping in future. Colleen accepts Danny’s apology. Danny gracefully accepts Colleen’s advice about texture alignment etc. SCD staff remain silent on the matter, and everyone learns whatever lesson they care to take from the affair. Group hugs follow.
Chances of the above happening? I’ll give you 4:1 odds
I disagree. I think the best “resolution” is that of a learning experience for both parties.
Kenzie has learned that she will need to look more closely at demos and think very long and hard as to whether or not a prefab is really worth the money.
Danny will have to learn that calling someone a “cunt” is a good way to get put under the microscope FAST; oh, and responding with, “I’m sorry, the item is no transfer and therefore nonrefundable, however, may I come look at and possibly fix the problem for you?” will be MUCH better for business.
One more thing – this line:
Danny Bourne: I am not online to serve you, so please have a little patience
…was the first snap, in my book. Sure, Kenzie could’ve approached him differently, but he was the one that got snarky first. Just my personal opinion.
And after writing my other comments and talking to his fiance, I have to say that they’ve been completely nice to me and helped me with my skybox. I’m not excusing his behavior and I’m really sorry he’s been negative to some of you, but he’s been nothing but kind to me.
After looking at the place closely i also wanted to add that I did not see any seams. The one seam in the above picture was a window sill. And i definately do not see them on the walls. Im pretty happy with it! <3 I love all your work. The LOft, *Phi*, Rebourne…you all are very talented!
Colleen: “I did not JUMP in. I spent my money there 9500l to be exact. Not even knowing that Kenzi had contacted Danny or had an issue with him”
So you just happened to buy this house, right after Kenzi did? Did you see her blog? Do you know Kenzi?
All this is not clear to me.
See, what it looks like is that Kenzi is fortunate to know a well-known, influential builder who has enough money to buy something just to rezz it and pick it to pieces and then just (by chance?) joins in a fun witch hunt.
If it WAS a coincidence that a well-known builder just happened to buy a ‘controversial’ build (something I’m prepared to believe at a pinch) at that particular moment, then I can *still* understand Danny felt he was being backed into a corner, particularly as Kenzi was threatening exposure (and succeeded remarkably).
No, nothing excuses the C word. But when the guy apologises even that wasn’t good enough. It’s fine for the SCD crew to throw insults around, but not Danny. Right.
I see Kenzi has ‘repaired’ it herself. And sure, Danny didn’t go do it – why? Because Kenzi’s initial contact with him was so, so clearly ‘I don’t like the style, give me my money back’. It was only when she couldn’t have an immediate refund (without waiting for an update) that she started on the quality and the threats.
Would Kenzi have deleted it if she got her money back? Well, I believe she would. But how was Danny supposed to believe that of a customer who threatens to ‘expose’ him?
I don’t think Kenzi deserves her money back, although if I’d been Danny I’d have given it to her, and even if *her* approach could sound suspiciously like blackmail, as in ‘give me my money or else’.
@ Chiyo
They don’t consider these things, because drama-bloggers seldom know about building, putting builds in vendors and rez boxes… or anything about the process of creating content and actually contributing to life “inworld” at all. Drama-blogging merely serves, for some, to throw a thin veil over this fact; To create the illusion, for they who must resort to it, of personal relevance.
Ari, you were probably mad when X-files stopped showing weren’t you?
LMAO!
In responce to the rubbish that is now being made up in the comments (because Kenzie never actually said furniture was covering stuff)
Refering to the pictures… the top of the window is a seam yes… but what piece of furnitre was covering this in the demo? lol floating chair?
The bottom of the window is a windowsil haha. The seam that is the railing is a seam yes, not a huge one worth a 7500L$ refund.Its also hardly visible. But if youre picking for an argument, yes you could use that.
The seam on the brickwork is on the slope of the stairs. Again what bit of furniture was covering there,in the middle of the stairs lol? There are 3 seams in total Kenzie pointed out to Danny and i think 3 seams are not ” Beyond repair ” as Kenzie said. As for the textures being misaligned, not many are off, again not beyond repair or worth a 7500L$ refund.
Danny brings out new versions and sends them out to previous buyers. As Kenzie said she didnt want the build there is no real point in him sending an update, ESPECIALLY after all this drama she has caused.
@ Kenzie: In no way am in inclined to believe you meant, “reply to comments” when you said ” stir up this little post”. Not buying that either.
@ Cajsa Lilliehook: I agree, this isnt journalism. It’s a friend trying to back up another friend when she got buyers remorse.
This has been completly gone about in the wrong way and i see why Danny ended the conversation on terms of it being near harrasment.
@ Meh..: Yes this is in no way productive to the inworld community. this blog reminds me of “that group of girls” we all had while at school.
@ Colleen’s last post: This is off topic,unproductive and irrelivent. Starting to lose your moral highground also it seems.
@ Ari: I agree, the fact Colleen ‘happened’ to buy the loft at that time too and ‘happened’ to talk to her friend about it… especially as its reasonable to believe Colleen has money to burn on a prefab only to look it over. However this is not a known fact, only a suspicion. Also, if the build was so bad, surely Colleen would have noticed this before buying and decided against it. Again, the reason behind Colleen purchasing the build is not for known to anyone and therefore not a debating point.
I think this post should be removed from the blog on the basis the ” investigation ” was not conducted proffesionally or in any way the approach of a true journalist. Also for the reason that it is completly one sided. Having 2 people “debate” over half a story is not a debate. How could it ever be with only one side of the story? Not only one side… the side of a close friend.
In my opinion this is a really poor example of blogging.
I will no longer be reading SCD or replying after this, my final comment.
oh for all that is holy and a llama –
Danny clearly knows the issues. I, myself, ME, bought said prefab 2 months ago. It had HUGE errors – NOT the demo, the actual BOXED version. Pointed out prim counts, misalignments, as well as the model did NOT match the rezzed item, and was met with the same crap that Kenzie and Colleen was.
So not sure what “dumbass” tree some of you have been sitting under, and for the sake of the almighty llama find some common sense.
FYI: To all of the conspiracy theorists here.
Please note, Colleen and Kenzie didn’t even buy the exact same skybox. Kenzie wanted her $7500L back whereas Colleen’s purchase was $9500L. Do really think if Kenzie had talked to Colleen about her experience that Colleen would knowingly waste $7500L, let alone $9500L? The amount of money a person has is irrelevant, it’s just common sense.
It would be easier to believe you if Colleen had come to me saying, “Buy this messed up skybox and try to get some customer service then forward the results to Tenshi lol.” But, no. She simply said do NOT buy a skybox from this person and then shared her experience with me after which *I* suggested she contact Tenshi, not her. Furthermore, this post was written and ready to be published without Colleen’s account, hence the addendum. Which brings me back to what I said before, coincidence and good timing.
Really, the only constant between the two stories is a shoddy product and poor customer service. ‘A’ for effort in trying to deflect the issue.
P.S. Danny, I get it if customer service isn’t your thing or you feel that you are not online to serve people. But, if you want our money with a no exceptions no refund policy my suggestion would be to use some of your income to hire a customer service rep or two who *are* online to serve people. I’d fix the build first though or you’re likely to have a pretty high turnover rate.
and now your drama coped you a ban from SLU, bet ya don’t post this
Why would a person who makes beautiful builds inworld and has an ongoing business in SL, buy someone elses prefab loft, when she herself makes prefabs. I don’t get it, she is the person who owns the Loft isn’t she?
Actually Christine, sometimes we like to wear/use things other than things we make ourselves. We get tired of looking at the same prim alignment over and over and textures over and over. It gets old.
And yes, I did get a ban from SLU along with Dancien and Viv. Unfortunately the ban was due to something I plurked on my private timeline regarding the forum admin’s lack of actions. Apparently, my opinion earns me a ban. Let this be a lesson.
What a douche this guy is? 15 years? Yeah right bull-shit. We all know he probably threw that shack up in like 5 minutes. He should have more common sense to just give Kenzie the refund- and i agree F- in customer service. This man had no right in calling colleen a cunt either. She is the nicest person , and offered advice, he should just stop wasting his time, and have more common sense than that.
And if that happened in real life, i would of totally asked for a refund, seriously when will some people get some common sense? Kenzie you deserve a refund that was unfair hands down.
and Ps. who-ever this guy is; learn from this and know that you will not get any repeat Business from this.. If you keep treating customers like this…. and for that matter, take your crappy shit and shove it up your ass.
@Christine
Why for the sake of llama would Tenshi NOT post something?
People seem to see things that are not there. I.E. your snarky comment. THAT is the drama I see.
So let’s muzzle your comments? No, Tenshi might not kiss anyone’s ass, but she posts everything til people get ignorant *you’re not quite there yet*
Perhaps you find out what you’re rattling off about, before running your mouth, eh?
I ask myself if the names were changed and no one knew the parties invovled would the reaction be different?
Truthfully ask yourself this.
I’m not saying this to knock the builder because everyone is on different levels of building. I wouldn’t pay 7500L for this if it was 100% perfect. This build just seemed really basic.
Colleen? Wrong.
And avoiding a reply isn’t particularly helpful (even if you got the lulz).
I asked a question. I’m not on either ‘side’ in this. Neither Danny nor Kenzi exactly come out as reasonable, and I don’t know either of them.
But if this is how you answer your customers who ask you questions, I’m not going to do that ‘creators like to buy other creators’ stuff’ with yours any time soon (no great loss, I agree).
I prefer a couple of sloppy seams that I can fix to being condescended to. Again, I think the C word was a major mistake, although you don’t need to swear to get people’s backs up.
@ Life From The Other Side
how do you know it is bull-shit that this guy is building longer then sl excist
you just say you dont know him
and sinds when we can buy a loft to rezz it up in the air in real life?
or you buy a house in rl and if you see there is a seam in the wall you demand also your money back?? or you try to fixt it?
your estate seller would be happy with you .that you demand your money back
soo please shove your stupid comman up in your ass .. as well
@Nancy
Because there weren’t any 3D web based games 15 years ago. Maybe he meant he worked on computer graphics for game programs to play on a PC but he hasn’t been doing these types of web based builds for 15 years.
newsflash JoriWatler it IS drama, it IS gossip, don’t see how you can deny that
my understanding for the ban was because of comments regarding RL info about SLU admin. Good cause to cope a ban IMO!
Jori is just fine. And I didn’t say anything about the SLU admin’s RL info, and yet, I was banned.
Christine, this topic has long been dormant and pushed off the front page and yet you keep commenting. Do you have some other agenda you would like to share with the class?
nah no agenda at all, but glad you got the boot, just surprised it took so long. Surely that’s a good measurement of your drama mungering
hmmm wondering why you want to be all hush hush about it now? You kept it going for all this time and *now* you decide enoughs, enough. is because of your ban, bit shamfull is it?
Actually I just didn’t think it was important enough to warrant any announcement, complaint, or whining.
liar
Are you done yet?
I think we need bad customer service awards; One for Danny Bourne and one for Stiletto Moody shoes. Yay for shitty skyboxes you have to repair yourself and double yay for shoes so fucking primmy / script laden you can’t even tp in the pieces of shit after paying $2k for 1 pair.
Hello all! Hate to re-liven this topic, but I couldn’t help but continue reading. I saw the picture in the original post and was about to TP in and check it out, but found this instead.
Whether or not it had problems, there’s no excuse for the poor customer service. If he had taken the time to talk to her about the problem, come see what she was referring to and be professional about it, there wouldn’t have been this blog post.
Furthermore, I beg house creators, please show your houses/skyboxes empty! Please! I love to see how creative you all can be when you are placing furniture in a house, but it is so much nicer when I can see the quality of your work, or in this case the lack there of.
On that same note, going back a bit, I can see where he was coming from regarding being “attacked.” Yes, Kenzie could have been less hasty with her questions/comments, but at the same time it does not excuse him from being polite. She was upset at paying so much for a home that turns out to be nothing like the product she was under the impression of buying.
If your product has a demo, make sure it’s what’s in the box. If there is a problem, fix it. Any and every creator I’ve ever met has had a flaw in their work at some point – it’s inevitable. That’s why we have updates and fixes that are released. I am pretty sure that Kenzie would have been pleased to know that he was working on an update for the product and that it would be released soon. Again, poor customer service skills. But to ban someone? Honestly, now.
I agree completely with the comment above (excuse me for not searching for a name or direct quote) that LL should be involved in being able to transfer something back to the creator. It would solve a lot of problems, this being a prime example. Also, the need for a guide/handbook would be lovely! I’m a webdesigner and I believe I can work on a website, though I feel it would be so much better to incorporate it inside of SL. Perhaps a “rate my product/service” that is placed inside of SL that communicates outside. It would be able to provide instant feedback/ratings, such as XStreetSL does. I will post a comment when I have worked on this some.
I’m stopping now, but I do hope that none of what I have said is seen as a stab at anyone – just trying to show how things went wrong and ways to improve them in the future.
Eesh! *inpolite
Danny, I don’t know why you would be reading this trash, but am in support of you. These people are at least what you said, hostile and aggessive and childlike in their behaviours. From the very first word.
I wouldn’t have given a refund either.
I would fix things, at times I will be approached by customers and if they explain their problems I solve them to the best of my ability.
But for no transfer I wouldn’t give a refund unless it was a double purchase, and then I’d have to see the transaction history.
Many designers are approached by people who lie for free things.
If you get that all the time you may just have lost your patience with people.
but then again his prices could be lowered. Alot. 7k is ridiculous.
Thanks for sharing, I really appreciate it.